Very well said LaShaun and so on point. On 4/25/09, LaShaun Brown-Glenn <[email protected]> wrote: > > > > > From: LaShaun Brown-Glenn [mailto:[email protected]] > Sent: Saturday, April 25, 2009 10:15 AM > To: '[email protected]' > Subject: FW: NailTech:: is everyone busy but me? > > > > > > > > From: LaShaun Brown-Glenn [mailto:[email protected]] > Sent: Saturday, April 25, 2009 8:40 AM > To: '[email protected]' > Subject: RE: NailTech:: is everyone busy but me? > > > > Shannon, > > > > You already have half the battle won, you like your boss, salon and > location. I wouldn't suggest that you move salons but instead come up with > creative ways to continue to grow your business. > > > > Just a few quick ideas. > > 1. Always offer to PREBOOK. You can have an incentive for prebooking: 20% > off next service, Free Mani w/Pedi Purchase or even offer a series at > discount with a deadline. > > 2. At the end of each week, send thank you notes to new guest and > follow-up on your own in a week. Email is nice but nothing is better than a > hand written note. > > 3. Upsale and Retail is the name of the game. Use your time w/guest to > educate on services that you provide and home care maintenance. Remember > Features and Benefits of Both is key to success here. > > 4. Establish a referral program that truly benefits the guest and the > person they refer. You could give a dollar amount or percentage off to the > person being referred and a Great incentive for your client for each > referral or a specific number of referrals. She has to see some benefit for > herself. > > > > Also, I would recommend calling the client list that you feel you lost in > transition: say hello, check on them and remind them of your new location > and phone number. There will be those that will be pleased to hear from you > and wondered where you were. > > > > Just be Patient, Creative and Grateful.You will Succeed! > > > > LaShaun Brown-Glenn > > Speaking On Point > > Plan. Act. Achieve Success. > > www.speakingonpoint.com > > > > From: [email protected] [mailto:[email protected]] On Behalf > Of Shannon Kuharik > Sent: Friday, April 24, 2009 7:34 AM > To: [email protected] > Subject: NailTech:: is everyone busy but me? > > > > Hey everyone, > > Just wanted to see how everyone was doing. I know Athena is rockin, but how > is everyone else? I am a new nail tech (I have finally achieved 1 year, no > more months!!) and started a brand new organic only natural nails salon in > August. We were really busy for a month and then the economy tanked. We also > had issues with another business associated with us and they were evicted > and we had to change our phone number which I am sure has not helped. The > receptionist calls all new clients after a week to find out how their > service was and everyone raves about the pedis and manis I do. I always take > the appropriate amount of time, am on time, never rush and do a good polish > job. My question is, is everyone else super busy and should I start looking > for another salon, OR is it slower across the board and I should be thankful > I have such an awesome job with an awesome boss in a fantastic building. I > am also the only nail tech so I get all the business. > > > > Shannon Kuharik > > > > > > > > >
-- Sent from my mobile device Athena Elliott ANT,MNT SPAthena Healthy Pedicures- Happy Feet [email protected]>Beautytech www.MediNailTech.com [email protected] www.MinxHouston.com [email protected] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
