Hand written thank you notes are a great idea... I have been doing that for all 13 years. It has gotten even more enjoyed in the years of email... people are happy to get something in the mail that is not a bill!!!! Builds great loyalty... I am a booth renter. I do about 800-1200 per week in services, so after expenses and stuff I take home no less than 600 per week. Usually it is more. I work about 30 hours per week.. however with sun peeping out, that has been closer to the high end and more hours doing toes and pedi's. Hang with it. It will come around as everyone has said...
Michelle Cordes, LNT The Nail Spa @ Steel Magnolias Salon "The spa for your hands and feet since 1997" Bremerton, Washington www.myspace.com/thenailspa --- On Sat, 4/25/09, LaShaun Brown-Glenn <[email protected]> wrote: From: LaShaun Brown-Glenn <[email protected]> Subject: FW: NailTech:: is everyone busy but me? To: [email protected] Date: Saturday, April 25, 2009, 9:15 PM From: LaShaun Brown-Glenn [mailto:[email protected]] Sent: Saturday, April 25, 2009 10:15 AM To: '[email protected]' Subject: FW: NailTech:: is everyone busy but me? From: LaShaun Brown-Glenn [mailto:[email protected]] Sent: Saturday, April 25, 2009 8:40 AM To: '[email protected]' Subject: RE: NailTech:: is everyone busy but me? Shannon, You already have half the battle won, you like your boss, salon and location. I wouldn’t suggest that you move salons but instead come up with creative ways to continue to grow your business. Just a few quick ideas… 1. Always offer to PREBOOK. You can have an incentive for prebooking: 20% off next service, Free Mani w/Pedi Purchase or even offer a series at discount with a deadline. 2. At the end of each week, send thank you notes to new guest and follow-up on your own in a week. Email is nice but nothing is better than a hand written note. 3. Upsale and Retail is the name of the game. Use your time w/guest to educate on services that you provide and home care maintenance. Remember Features and Benefits of Both is key to success here. 4. Establish a referral program that truly benefits the guest and the person they refer. You could give a dollar amount or percentage off to the person being referred and a Great incentive for your client for each referral or a specific number of referrals. She has to see some benefit for herself. Also, I would recommend calling the client list that you feel you lost in transition: say hello, check on them and remind them of your new location and phone number. There will be those that will be pleased to hear from you and wondered where you were. Just be Patient, Creative and Grateful…You will Succeed! LaShaun Brown-Glenn Speaking On Point Plan. Act. Achieve Success. www.speakingonpoint.com From: [email protected] [mailto:[email protected]] On Behalf Of Shannon Kuharik Sent: Friday, April 24, 2009 7:34 AM To: [email protected] Subject: NailTech:: is everyone busy but me? Hey everyone, Just wanted to see how everyone was doing. I know Athena is rockin, but how is everyone else? I am a new nail tech (I have finally achieved 1 year, no more months!!) and started a brand new organic only natural nails salon in August. We were really busy for a month and then the economy tanked. We also had issues with another business associated with us and they were evicted and we had to change our phone number which I am sure has not helped. The receptionist calls all new clients after a week to find out how their service was and everyone raves about the pedis and manis I do. I always take the appropriate amount of time, am on time, never rush and do a good polish job. My question is, is everyone else super busy and should I start looking for another salon, OR is it slower across the board and I should be thankful I have such an awesome job with an awesome boss in a fantastic building. I am also the only nail tech so I get all the business. Shannon Kuharik --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
