I agree with switching her to acrylic because not everyone can wear the same type of nails. Some do better in gels, some acrylics, some fiberglass. Gently encouraging her to wear gloves when cleaning is also appropriate. I tell my clients to "just think about all the damage you'll be saving your skin from if you wear gloves.....you can always get a face lift but you can't get a hand lift!". We all know that a woman's age is revealed by her skin on her hands. If she wants crepey, wrinkled old lady hands, keep doing what she's doing.
I'm inclined to think that the product just isn't working for her even though it works for all your other clients. I have 2 clients that are like this and I've tried several different types of product on them. The fact that she's calling you in a matter of days after you do her nails makes me think she's not trying to get something for nothing. If she was calling you closer to 2 weeks or longer after you did her nails, then I'd think she was scamming you. We need to remember that by her calling you with this nail problem, she's in fact trying to give you the opportunity to keep her business by fixing whatever problem is going on. It's the clients that don't call, who just leave silently to get their nails done by someone else....THAT'S the real problem. And since most people don't like to complain, they just leave. Then you're left wondering whatever happened to them and why you couldn't keep them as a client. So be sure to thank this lady for being upfront with you and tell her that together you'll both get to the bottom of this mystery, but it'll take joint cooperation. The last thing a tech would want to do in this recession (or ever) is to put the blame on the client in such a way that she feels accused or persecuted. That's a sure way to run her off for good. Instead, approach it in a gentle, humorous manner to make her feel at ease, but still get your message accross about wearing gloves. Jill Wright Bowling Green, KY On Oct 26, 8:52 pm, Shannon Arnold <[email protected]> wrote: > What if you tried thickening her up a bit, I know I had to do it on mine, > cause I am hard as hell on my nails, and have a few clients that I have had > to do this with. > > --- On Mon, 10/26/09, [email protected] > <[email protected]> wrote: > > From: [email protected] <[email protected]> > Subject: NailTech:: Re: Vent > To: [email protected] > Date: Monday, October 26, 2009, 11:47 PM > > Thanks ladys. I let things bother me some times. I know they don't peel off. > That's what I thought too. I do know she is a jewlery person. She always has > on a lot. I will have to do the watch trick and see how she does that. I feel > better now but I still think I'm gonna do acrylic on her. I also love entity > I got a smple to try and I love it. I was a cnd user but not anymore. Entity > is awesome. > Sent from my BlackBerry® wireless device from U.S. Cellular > > From: Rhonda Kibuk <[email protected]> > Date: Mon, 26 Oct 2009 19:41:08 -0400 > To: <[email protected]> > Subject: NailTech:: Re: Vent > > My bet is she is cleaning without gloves. Gels don't normally peel off. To > be honest, it takes a lot to get a properly applied set of gels off, I know, > because I've chewed a set off! LOL > > Ask her point blank if she was cleaning without gloves. As her what product > she was using. Ask her if she would wash her face with that product, my > guess is she will say no. At that point you should tell her that she should > have had gloves on. > > Redo her, but charge her for each and every repair. Teach her about home > care, wearing gloves and using cuticle oil. Some do want something for > nothingk so that may be the case as well, but I really think it's self abuse. > > Rhonda > > > > On Mon, Oct 26, 2009 at 7:34 PM, <[email protected]> wrote: > > I did gels masterworks. I have my nails done with this and have no probs. She > is the only one. The last time I did her she had ink on her fingertips and > some stains on her nails. She must be using her fingernails for tools. I > don't know. She also told me she was scrubbing her sink with bleach the last > time I did her. I honestly don't think its my prep or my bulbs. I just called > the girl that works in my salon about her nails that I did the same thing on > and she said they are great and no one else has complained either. I think > sometimes people want something for nothing. I'm not trying to place blame > but it really bothers me when some thing doesn't go right I always want to > fix it. > > Sent from my BlackBerry® wireless device from U.S. Cellular > > From: Rhonda Kibuk <[email protected]> > Date: Mon, 26 Oct 2009 19:24:00 -0400 > To: <[email protected]> > Subject: NailTech:: Re: Vent > > Do the bulbs in your lamp need replaced? Are you curing for the correct > amount of time? Are you prepping the natural nail correctly? Are you having > problems with this one client or all gel clients? > > Rhonda > > > > On Mon, Oct 26, 2009 at 7:17 PM, <[email protected]> wrote: > > Ok gals I am so frustrated. I've done gels on a lady thurs and friday she > tells me they fell off. Then I redid them sat she calls me today and says she > only has 3 left on. What the hell! I don't get it. I know she's been > scrapbooking and embossing. I've never had this prob before. She says they > are peeling off. I guess I'm gonna try acrylics but if that doesn't work I > give up. Thanks for letting me vent. > Brenda. > Sent from my BlackBerry® wireless device from U.S. Cellular --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
