Lynnette: You have finally arrived at what most of us struggle with...It truly is JUST nails! I struggle with it as well. Last January, I had shoulder surgery on my dominant hand. Yes, it was related to doing nails. Surgery Monday...in to do a fill on a client on Thursday, because she was going on a cruise Friday and just HAD to get them done... A CRUISE!!! Well, I was so out of it on pain killers, unable to move my arm to hand finish file...you get the picture. She was appreciative, but never apologized for asking me to come in. Guess what? I got it! Not doing it again! BUT...I am currently feeling guilty for taking Saturday of Premier off because I'm busier now than I've EVER been in 14 years of doing nails (Thank you soak off gels and a location move) and feel obligated to be here. Now, I am going to do Premier for the first time, and I'm coming for the whole time, But the guilt is there.
As an aside...I'm fighting the urge to chase after a client who has broken her standing appointment of many years because something I said offended her. A close friend of hers told me that she feels I allowed the boundary for a "service person" to become blurred, and that I had become too "friendly". Really? I treat all of my clients the same. I attempt to focus conversation on them, bend over backwards to accomodate, and apologize profusely when I can't, taking responsibility for my schedule constraints, etc. Now, I'm too "friendly"... I give up. There is no pleasing some people. Continue holding your ground and get past the healing you need. Without you, your clients will be sporting "those" horrible nails. You are valuable! Debbie in VA...who is trying to set new boundaries... On Thu, Feb 17, 2011 at 12:34 PM, <[email protected]> wrote: > Wow. > > Just wow. > > As far as the SOG goes, I see that all the time here, too. Lots of places > have it, lots of techs misusing it and turning out fugly, fugly no-chip > manis. It kills me because it has become 90% of my manicure base. I love > using this stuff, it is so easy!!! > > As for your clients, you have my deepest empathy. It is amazing but not > shocking, how self-centred people can be. Your health is more important than > their nails. Rest up and take care. <3 > > Nicole > > Sent on the TELUS Mobility network with BlackBerry > ------------------------------ > *From: * Lynnette Madden <[email protected]> > *Sender: * [email protected] > *Date: *Thu, 17 Feb 2011 12:27:43 -0500 > *To: *[email protected]<[email protected]> > *ReplyTo: * [email protected] > *Subject: *NailTech:: Time to vent > > Hola everyone! > Time for my every few month or so vent time.... > Some of you may know I was in the hospital for brain surgery last week. I > had something called HFS. The surgery was MVD. > I had to, for the first time ever, close my salon for an extended period. > I worked very hard to get as many clients in as possible because some were > going to miss an appointment due to my being closed for two weeks. > I really should have more time off, but I cannot afford it. (yes, Pati, I > KNOW!! LOL) Plus I would never hear the end of it at home. > What I cannot believe are some clients. Originally I was going to do this > surgery at the end of March. The HFS got so bad, I had to change the date. I > traveled over five hours to use the best doc in the country for this. The > spasms got so bad I could hardly keep my left eye open for an extended > period of time. > When the procedure was scheduled for the end of March, I had one client > tell me she had her class reunion that week. Really now? Let me see... hmmm, > your class reunion and my health and well being. OKAY, I think I will delay > my surgery so you can have pretty nails. Oh my god! I have to overlook this, > as I really like this client and not sure if she realized what she was > saying. > > I really did well with my recovery and the doctor said I could go home > three days earlier than originally planned. Well, we snuck out of "Dodge" > four days early because there was snow in the forecast and we wanted to > avoid that. > > When I went in the salon, there were a few messages. I just cannot > believe that people are THAT self centered to have the nerve to call me to > tell me that they need to get in earlier. Geezus, it is JUST nails. I have > not called back. Do they think I am going to just magically feel so great > that their nails are top priority? WTH??? > > I did do a client yesterday. It was MY choice. I texted her to see if she > wanted to come in. She had an appointment at an upscale salon at the ski > resort. That is fine, as I told them to go somewhere else, as long as it was > not a chop shop. I have her in gels with Shellac (or another SOG). This time > it was Shellac on top of the gel. She texted me yesterday. They could not do > her nails. HUH? They advertise that they do Shellac. The tech told her she > could not remove the product. The tech used a cotton ball and held it on my > client's finger. No, she did not buff the top coat off first. She told my > client that she needed that "tool" to remove it. Well, I use my e-file to > remove my SOG, but I cannot imagine someone who never used an e-file doing > this!!! The nails were still shiny, so I am going to assume that they tech > uses a non-acetone remover. > > I think what bothers me the most is that I am seeing more and more people > doing these SOG and hybrids and *THINK they know what they are doing. They > have not even read the directions it seems! Dear god... * > > Anyway, I am NOT going to get those selfish clients in earlier than their > appointment. When I go back, I have a FULL load and I have no idea what mess > I am going to have to deal with. I have to do my taxes, which is the bane of > my existence!! LOL... > > Hey!! Thanks for letting me vent. I learned through this ordeal that it > is JUST nails.... my well being is more important! > > Buenos dias! > Lynnette Diaz-Madden > > www.facebook.com/nailtech > www.salon29.net > > Salon 29-where pampering and > personal attention is on its way! > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. 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