Rock it sister :) On Oct 29, 2011 12:42 PM, "Laura Merzetti" <[email protected]> wrote:
> I think we have a winner! I think this is exactly what I need to do. I > really don’t want to be charging people extra. I just needed to figure out > a way to bring the control back to my schedule.**** > > ** ** > > This is brilliant Becky, thank you J**** > > ** ** > > Laura **** > > ** ** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On > Behalf Of *Becky > *Sent:* October-29-11 1:26 PM > *To:* [email protected] > *Subject:* RE: NailTech:: Re: Appointment Stretching**** > > ** ** > > I almost posted a question on Facebook to demonstrate how well my clients > understand my policies, instead I'm going to just explain it here. **** > > Since the beginning, I have been a nailtech part time. I worked when my > babies were little, and I worked during the times that my husband was > available to watch our kids. This meant there was no wavering from my > schedule and if a client canceled they were out of luck until their next > appointment because I was complete booked during the times I was available. > This has not changed. I am fully booked during the hours I choose to work. > In the other hours of my week, I have other things I need to get done. We > all do. **** > > When I started my lia Sophia business, I had to be quite militant about my > time, I didn't have room for movement, period. **** > > This background brings me to my point and my policies. Set a schedule, > stick to it. If you are working partial days here and there and not staying > booked, start moving clients together and fill one day instead of having two > half days. The more booked you look, the busier you will stay. Don't explain > why you are doing it, just have your clients understand that your time is > just as important as theirs. Mine know that I am doing family things on my > time off, they respect this.**** > > I now take clients every Tuesday and Wednesday. They are all booked in two > week increments, I don't care how good their nails look. They need service > at two weeks. They also know they play hell trying to get back in with me > before their next appointment in two weeks because I don't have time the > following week. I have been known to not book a client even if I had time or > needed the money just to make this point. Missing your appointment means > waiting another two weeks and that leads to potential for breaks, lifting, > etc. I also charge an additional $20 ($10 for each week missed) for that > appointment. I do this for a living and this is my income. I went through a > rash of people rescheduling because they couldn't afford their appointment > but telling me they had something come up. Now, that's fine, but I'm going > to recover some of that. I have very few cancellations, very few. **** > > Now many of you are just getting started, or are in a salon environment > where you don't control your schedule ( don't get me started on exactly why > I never was an employee, this is a huge part. I make my own schedule) but > we, on this list, are a special breed. We keep our education and knowledge > up to date, we are current on the hot trends and products, and we are good > at what we do. Good clients recognize this, and appreciate it. They will > also do whatever they need to not to lose their spot with you. My calendar > is so predictable, I can look at Tuesday in three years and tell you whose > recurring appointment I will be doing. **** > > I don't allow appointment stretching unless there are extreme > circumstances, I don't like people bouncing all over my books.**** > > That being said, I have been called the nail Nazi, but I can tell you, > people will do what you ask of them. I have the best clients in the > business because there is mutual respect, because I deserve it and so do > they.**** > > Becky**** > > On Oct 29, 2011 11:57 AM, "Laura Merzetti" <[email protected]> wrote: > **** > > I never thought of that Jess, you're right. Thanks ! > > Laura > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf > Of Jess in WA > Sent: October-29-11 10:55 AM > To: NailTech > Subject: NailTech:: Re: Appointment Stretching > > I used to do this years ago. I ended up having clients come in 1 day short > of the 3 week or 4 week mark so they would not have to pay more. It became > annoying because they couldn't keep a standing ever and would get > frustrated > when their day before the 3 week went away, I would suggest doing a 2 week > price, then a 2.5+week price for $5 more and leave it at that. I don't do > it anymore because I price now based on 3-4 weeks and if they want to come > in more often thats up to them, but I have very few who come in at 2 weeks > because their nails look too good. Repairs aren't typically a problem > except for a few and God knows what they do to their nails!! > > -Jess > > On Oct 29, 9:45 am, "Laura Merzetti" <[email protected]> wrote: > > Hey gang, > > > > I'm thinking of changing my rebalance pricing to reflect the longer > > intervals my clients are starting to go in between appointments. I'm > > thinking a 2-week, 3-week and 4-week charge. Right now I only have > > one price. > > > > My clients currently go between 3-4 weeks successfully. I'm beginning > > to see a trend the past few months where they are now calling or > > messaging me to push out their appointment by another week or so. > > When they do finally come in, they have breaks ("that just happened > > yesterday!") or lifting, the nails are unbalanced and just look ugly. > > Not to mention, I'm seeing the impact of less revenue. I include 2 > > free nail repairs at each appointment; magically they never seem to have > more than that. > > > > For those of you who do this successfully, how has it changed your > business? > > I would like to hear any pros and cons, especially how to positively > > spin it for clients. Should I just not shorten the nails so much at > > each appointment ? :P > > > > Thanks a bunch. > > > > Laura M. > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en.**** > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en.**** > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
