Hey Erick, I agree with you on the nickel and dime thing. I am thinking about this more as a deterrent. I really don't want people to go that long, I want them to come back at a reasonable time. I am already on the higher-priced end of the market so I don't think I can bump up my regular price much higher than it already is.
Laura From: [email protected] [mailto:[email protected]] On Behalf Of Erick Westcott Sent: October-29-11 11:39 AM To: [email protected] Subject: RE: NailTech:: Appointment Stretching People hate being nickel and dimed. Raise your price a few bucks and you will more than make up for a few repairs. No one likes four dollars more. Repairs should always be free, but a nail tech should build it into their service price. If you have a client that needs 10 repairs every time they come in (8 weeks between fills) charge them for a full set. If they don't like it, recommend they go to the salon next to the liquor store in the strip mall down the street instead of coming to a Professional Nail Tech. Erick Westcott, CEO Gelousy Gel Nail Systems 1745 W Deer Valley RD STE 124 Phoenix AZ 85027 602-493-9043 Fax: 602-493-2544 [email protected] www.gelousy.com From: [email protected] [mailto:[email protected]] On Behalf Of Laura Merzetti Sent: Saturday, October 29, 2011 6:45 AM To: [email protected] Subject: NailTech:: Appointment Stretching Hey gang, I'm thinking of changing my rebalance pricing to reflect the longer intervals my clients are starting to go in between appointments. I'm thinking a 2-week, 3-week and 4-week charge. Right now I only have one price. My clients currently go between 3-4 weeks successfully. I'm beginning to see a trend the past few months where they are now calling or messaging me to push out their appointment by another week or so. When they do finally come in, they have breaks ("that just happened yesterday!") or lifting, the nails are unbalanced and just look ugly. Not to mention, I'm seeing the impact of less revenue. I include 2 free nail repairs at each appointment; magically they never seem to have more than that. For those of you who do this successfully, how has it changed your business? I would like to hear any pros and cons, especially how to positively spin it for clients. Should I just not shorten the nails so much at each appointment ? :P Thanks a bunch. Laura M. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
