Thanks Jill! I'm going to try this stratagy. Cira
On Sun, Oct 30, 2011 at 11:31 PM, Pati <[email protected]> wrote: > I like your post Jill...thanks > > Pati Schembari > > > -----Original Message----- > From: Jill in Ky <[email protected]> > To: NailTech <[email protected]> > Sent: Sun, Oct 30, 2011 6:55 pm > Subject: Re: NailTech:: Appointment Stretching > > Becky really drove the point home well! That's the kind of busy we all > need to be and she is awesome for enforcing her boundaries. Notice how > she was willing to go without filling an appt. (i.e. making any money) > to drive the point home? You've GOT to train the clients right at the > beginning, otherwise you make your life harder than it needs to be. > > My clients, too, run the risk of not getting back in for a month > should they need to cancel. I let them know I can put them on my > waiting list and call them IF someone else cancels. Usually just > hearing that, the client will decide to "work out her situation" so > she can make her nail appt. That usually involves them rescheduling a > hair appt., lunch with a girlfriend, bridge club, or even a doctors > appt.! > > So the next time any of your clients call to stretch their appts. till > next week, you can firm up that backbone and tell them "Gee, I wish I > could help you out, but I don't have anything open next week. Would > you like for me to cancel your appt. and put you on the waiting list > IF someone happens to cancel"? > > It will go 1 of 2 ways: > > 1) client will say "no, keep me on my schedule". > 2) client will say "yes, cancel me and put me on the waiting list". > > Don't freak out. She was going to cancel and move her appt. anyway as > usual. Then here's how the waiting list goes.......in 3 days call her > and tell her "I just had a cancellation at _____________ (fill in the > blank with whatever time is convenient for you, the nail tech). Would > you like for me to put you down then?" > > It will go 1 of 2 ways: > > 1) she'll say "yes, thank you for calling me". > 2) she'll say "no, that time won't work for me". > > At this point you ask her what times/days WILL work and be sure to > write those down. Give it another day or 2 and then call her with the > good news that an opening just came available on the day/time that > would work for her. The busier you APPEAR to be, the more clients will > clamor to get in. I learned this in a business class back in the 90's > at the Vegas show and although I don't remember which company taught > it, it's called "fake it till you make it". The clients don't need to > ever see your appt. book to know that you're not as busy as you seem. > It's not lying, it's a business strategy that hurts no one. > > NEVER EVER say to a client or someone who calls on the phone "Sure, I > can get you in any time; just pick a day" because that tells the > clients that you must not be in high demand for some reason. I always > give them 2 options (even if there are 15 appt. times open) by saying: > "You can have the 5pm on Tuesday or the only other thing I have that > week is the 11am on Friday". 2 choices give your client options > without making them think too hard. And by saying "the only other > thing" tells them that these openings are very limited, so they MUST > take 1 now! > > And be sure to group your appts. either from the start of your day > (say at 10am) and booking up or from the end of your day (say 6pm) and > booking down. This prevents you from having a 6 hour gap between > appts. when you only have 1 in the morning and 1 in the evening. Hope > this helps give everyone a busier book:) > > Jill Wright > Bowling Green, KY > > > > > > > > On Oct 30, 7:33 am, "Laura Merzetti" <[email protected]> wrote: > > Hey Pati! That's exactly what my clients have been doing. They all rebook, > > but a few days before their scheduled appointment, they contact me to push > > it out!!!! > > > > Did you read Becky's response? It was awesome. > > > > Good luck J > > > > Laura > > > > From: [email protected] [mailto:[email protected] > > <[email protected]?>] On Behalf > > Of Pati > > Sent: October-29-11 9:32 PM > > To: [email protected] > > Subject: Re: NailTech:: Appointment Stretching > > > > I so can relate Laura! A lot of my clients seem to stretch their > > appointments out for 3,4 sometimes even 5 weeks! It drives me crazy! I used > > to have all (well....most) of my clients on standing appointments and now > > they usually make an appointment before leaving but often will call or text > > me to make it the next week. I would love to hear the answers to your post! > > > > Pati Schembari > > > > > > > > > > > > > > > > -----Original Message----- > > From: Laura Merzetti <[email protected]> > > To: nailtech <[email protected]> > > Sent: Sat, Oct 29, 2011 5:56 am > > Subject: NailTech:: Appointment Stretching > > > > Hey gang, > > > > I'm thinking of changing my rebalance pricing to reflect the longer > > intervals my clients are starting to go in between appointments. I'm > > thinking a 2-week, 3-week and 4-week charge. Right now I only have one > > price. > > > > My clients currently go between 3-4 weeks successfully. I'm beginning to > > see a trend the past few months where they are now calling or messaging me > > to push out their appointment by another week or so. When they do finally > > come in, they have breaks ("that just happened yesterday!") or lifting, the > > nails are unbalanced and just look ugly. Not to mention, I'm seeing the > > impact of less revenue. I include 2 free nail repairs at each appointment; > > magically they never seem to have more than that. > > > > For those of you who do this successfully, how has it changed your business? > > I would like to hear any pros and cons, especially how to positively spin it > > for clients. Should I just not shorten the nails so much at each > > appointment ? :P > > > > Thanks a bunch. > > > > Laura M. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "NailTech" group. > > To post to this group, send email to <mailto:[email protected] > > <[email protected]?>> > > [email protected]. > > To unsubscribe from this group, send email to > > <mailto:[email protected] > > <[email protected]?>> > > [email protected]. > > For more options, visit this group at > > <http://groups.google.com/group/nailtech?hl=en>http://groups.google.com/group/nailtech?hl=en. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "NailTech" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group > > athttp://groups.google.com/group/nailtech?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. 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