> > Yes. Been having problems for a few days now. Thought dear old
> > Netconnect was the problem, so re-installed it. Same prob. Glad to
> 
> This is something that puzzles me more than anything else. I often get calls
> from people who say "...so I reinstalled the software...". Why?

Its a consequence of the PC experience Chris - quote from this months
PC PLUS review of Windows Utilities programs:  
"Our normal practice is to format the hard drive of all Windows
machines every two or three months and re-install it to keep them
running smoothly."  

> Reinstalling makes no difference whatsoever: you reinstall over the
> same configs, you are reinstalling the same files and so on.
> ie. reinstalling Microdot-II isn't suddenly going to make your mail
> 'work' :)

To be fair some poorly written programs can leave their configurations
corrupt after a crash, and starting from scratch may sometimes be
simpler than finding and fixing the problem. I've even had this with
a couple of Amiga programs though not with any of the Netconnect ones
of course;)

> It's amazing how many people have problems, reinstall the entire
package,
> and then find that nothing works, as they've forgotten how to setup
their
> email client...so they then phone us, so we have to then spend about
20
> minutes going through their configs, again :(
> 
> Chris.
> 

A mail with a moral - goes of to check all those settings are backed
up - just in case:)

Andy
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