Hello,
Interesting answer to a letter that I sent to Eyetech!
*** Begin of forwarded message ***
Date: 24-Jan-00 11:35:07
From: Eyetech tech assistance <[EMAIL PROTECTED]>
Subject: Re: Netconnect 2
--- Forwarded message follows ---
Eyetech Group Ltd
The Old Bank
12 West Green
Stokesley, North Yorkshire
TS9 5BB UK
-----Original Message-----
From: Paul C. Brennan <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: 07 January 2000 19:37
Subject: Netconnect 2
>Re my telephone call on Friday 7th. Jan. 2000.
>
>I purchased a Netconnect package from you on the above date assuming that I
>would be sent a copy of Netconnect 3 but, to my great disappointment,
>received a copy of Netconnect 2.
>Subsequently, upon enquiry as to why, I
>was told, even though Netconnect 3 had been released in Aug. 1999, it was
>not available and, anyway, it didn't work.
NC3 was not available when you bought NC2 and from the above you were
obviously told that at time of purchase and decided to proceed with the
purchase of NC2
>
>I have now found out that the Microdot II part of Netconnect 2 has a Year
>2000 bug. This means that a product that I purchased less than two months
>before the 1st Jan 2000 is as good as useless.
>
The NC3 product was not available (to anyone) and received until the end of
november 99 and did not go on sale until 1st week December when we had
tested it. NC3 had the same Y2K Microdot bug as NC2 btw, and additionally
Voyager has a bug and the update has to be downloaded from vapourwares web
site.
The microdot bug was discovered and fixed in early January and the fixed
version (for NC2 or NC3) is available for downloading from www.vapour.com
>I believe the correct wording, in law, is that the product is not fit for
>the purpose that it was intended. I also understand that Trading Standards
>have stated that it was against the law to sell a product after 1996 which
>has a Year 2000 bug.
This is not correct. If you insist on taking such an unreasonable attitude
then you should chreck out your facts first
>
>You have suggested that to overcome this I should upgrade to Netconnect 3 -
>paying for the privelage. This is grossly unfair as I have already spent a
>great deal of money with you and have certainly not had my moneys worth out
>of Netconnect 2. You have also suggested that I contact Chris Wiles at
>Active directly. Under consumer law you are the supplier of the product
>and, therefore, you are the company I should deal with. It is up to you to
>lodge complaints with your supplier, not me.
Practically the fastest way to solve problems is to contact the netconnect
mailing list at www.vapour.com irrespective of legal responsibilities.
You do not need to upgrade - and - see above - this would not solve the
problem which you are complaining about.
>
>I am not normally one to complain and as I have had excellent service from
>you in the past I find this whole situation most unfortunate.
We try to give good advice and service and I believe that we have done so in
this case with you - and can continue to do so in the future.
Yours sincerely
Alan M Redhouse
!!By the way they did not tell me that I was going to receive NC2 not NC3!!
*** End of forwarded message ***
Kind regards
_____________________________________________________________
NetConnect mailing list. To unsubscribe, send an 'unsubcribe'
message to <[EMAIL PROTECTED]>
