Hello Jules
On 24-Jan-00, you wrote:
> Paul C. Brennan worte on Mon, 24 Jan 2000 20:26:12 +0000
> about [netconnect] Re: Netconnect 2 (for Sandra) (fwd)
>
> Sorry to hear of your troubles.
>
> In the January issue of AFormat, which of course was on sale in
> December, they advertise "Netconnect 3 software (upgrade (UK
> pounds)34.95 - send old disks) 49.95", and only NC3, as far as I can
> see, so which one did you pay for?
> Phone them up again and point out to them, about their advert, and say
> that there is no mention of NC2 still being sold.
I bought a Netconnect package (modem etc.) which didn't specify which
version
I would be receiving. I assumed, as they were advertising NC3 in December's
edition of AF, that's what I would be receiving. Upon receipt of NC2 I
challenged
them only to be told that NC3 was unavailable and didn't work anyway.
>
> My advice, to anyone locking horns with a company, never threaten them
> with 'Trading Standards' or phoning magazines, they only get stroppy.
> From my contact with 'TS', they like you to talk to them first, and they
> give good advice, as do 'Citizens Advice'; if you do try 'Citizens
> Advice', please give them a donation, people tend to forget that they
> are a charity. Show them the advert, give them all the information you
> have, 'CA' will telephone the company for you and they often get
> results, as they do this type of thing all day every day, and companies
> listen to them. You could try your insurance company, as they often have
> a free advice service. If you write to 'Eyetech', send it recorded.
>
> Good luck
>
Thanks for the advice but you can understand my feelings as, in the past
nine
months, I have spent well in excess of �1000 with them and expected to be
treated better than this. I have not threatened them with any action merely
stated what I considered to be the facts. To be told I have an 'unreasonable
attitude' has, somewhat, got my back up.
Regards
Paul C.
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