My advice? Spend $20 and use a dedicated DNS company. They aren't immune but generally will be much better geared up to avoid this kind of thing. ________________________________ From: Mike Sullivan [[email protected]] Sent: 31 August 2011 4:10 PM To: NT System Admin Issues Subject: When DNS for your ISP goes down...
Yesterday I stayed home since I was sick and I still am not 100% (I promise not to cough on you) when I start getting calls from my users saying they cannot reach our Citrix servers and web based email. So I try from home and sure enough, I cannot connect either. I also tried our main website to see it is not reachable as well. I try and nslookup only to find we no longer exist. OK, I call the ISP and tell them we are no longer on their DNS servers. The tech on the other end looks up our account and wants to know who we are using as our DNS provider. I bite my tongue so I don't just say "we use you stupid" and tell him we are on the o1.com<http://o1.com> name servers. He responds "who is o1.com<http://o1.com>?" I bite my tongue harder, you purchased them last year! He is now very confused by this whole situation and gives me a ticket number and says he will have someone call me back when they get this sorted out. Great. Two hours pass with no call back so I call them back only to find they still do not know what is wrong. Really? Come on now! I want to go to bed and get better. To cut this story short it took them 7 hours from the time I opened the ticket to resolution. We ended up on new name servers still on o1.com<http://o1.com>. I wonder why they didn't move our stuff to TelePacific's name servers? They did say this was not just us so I think something happened to their name servers and they built new ones. We never had problems when o1.com<http://o1.com> was their own company. So far, I am not impressed by TelePacific. I do actually have a question here. Was there anything I could have done to get us up and running? -- Thank you, Mike Sullivan ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin -- MIRA Ltd Watling Street, Nuneaton, Warwickshire, CV10 0TU, England Registered in England and Wales No. 402570 VAT Registration GB 100 1464 84 The contents of this e-mail are confidential and are solely for the use of the intended recipient. If you receive this e-mail in error, please delete it and notify us either by e-mail, telephone or fax. You should not copy, forward or otherwise disclose the content of the e-mail as this is prohibited. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
