+1 DNS Made Easy and DynDNS are two of the best organizations, with great pricing and a broad range of services.
And get yourself a new ISP. There are other things they can break (like your connectivity) that will be hard to fix on the fly... * * *ASB* *http://XeeMe.com/AndrewBaker* *Harnessing the Advantages of Technology for the SMB market… * On Wed, Aug 31, 2011 at 11:55 AM, Tim Evans <[email protected]> wrote: > Due to problems like this, we've moved our DNS to DNS Made Easy ( > http://www.dnsmadeeasy.com/). There are others that can do it too, but > these guys do a good job for us for not much money, **** > > ** ** > > …Tim**** > > ** ** > > *From:* Mike Sullivan [mailto:[email protected]] > *Sent:* Wednesday, August 31, 2011 8:10 AM > *To:* NT System Admin Issues > *Subject:* When DNS for your ISP goes down...**** > > ** ** > > Yesterday I stayed home since I was sick and I still am not 100% (I promise > not to cough on you) when I start getting calls from my users saying they > cannot reach our Citrix servers and web based email. So I try from home and > sure enough, I cannot connect either. I also tried our main website to see > it is not reachable as well. I try and nslookup only to find we no longer > exist. OK, I call the ISP and tell them we are no longer on their DNS > servers. The tech on the other end looks up our account and wants to know > who we are using as our DNS provider. I bite my tongue so I don't just say > "we use you stupid" and tell him we are on the o1.com name servers. He > responds "who is o1.com?" I bite my tongue harder, you purchased them last > year! He is now very confused by this whole situation and gives me a ticket > number and says he will have someone call me back when they get this sorted > out. Great. **** > > ** ** > > Two hours pass with no call back so I call them back only to find they > still do not know what is wrong. Really? Come on now! I want to go to bed > and get better. To cut this story short it took them 7 hours from the time I > opened the ticket to resolution. We ended up on new name servers still on > o1.com. I wonder why they didn't move our stuff to TelePacific's name > servers? They did say this was not just us so I think something happened to > their name servers and they built new ones. We never had problems when > o1.com was their own company. So far, I am not impressed by TelePacific. * > *** > > ** ** > > I do actually have a question here. Was there anything I could have done to > get us up and running? > **** > > ** ** > > -- **** > > Thank you,**** > > Mike Sullivan > > **** > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
