Well, so far in the 7+ years we had o1.com we only had 2 outages, one from a major storm and another from a cut fiber that was AT&T's fault. No outages as of yet since TelePacific bought them last year but I have a close eye on them after this crap they pulled and will get a new ISP if anything else happens. I had recommended we do it now but management said "lets wait and see". I believe we may not have to wait long after the tech I talked to didn't even know TelePacific owned o1.com.
On Wed, Aug 31, 2011 at 2:56 PM, Andrew S. Baker <[email protected]> wrote: > +1 DNS Made Easy and DynDNS are two of the best organizations, with > great pricing and a broad range of services. > > And get yourself a new ISP. There are other things they can break (like > your connectivity) that will be hard to fix on the fly... > > * * > > *ASB* *http://XeeMe.com/AndrewBaker* *Harnessing the Advantages of > Technology for the SMB market… > > * > > > > On Wed, Aug 31, 2011 at 11:55 AM, Tim Evans <[email protected]> wrote: > >> Due to problems like this, we've moved our DNS to DNS Made Easy ( >> http://www.dnsmadeeasy.com/). There are others that can do it too, but >> these guys do a good job for us for not much money, **** >> >> ** ** >> >> …Tim**** >> >> ** ** >> >> *From:* Mike Sullivan [mailto:[email protected]] >> *Sent:* Wednesday, August 31, 2011 8:10 AM >> *To:* NT System Admin Issues >> *Subject:* When DNS for your ISP goes down...**** >> >> ** ** >> >> Yesterday I stayed home since I was sick and I still am not 100% (I >> promise not to cough on you) when I start getting calls from my users saying >> they cannot reach our Citrix servers and web based email. So I try from home >> and sure enough, I cannot connect either. I also tried our main website to >> see it is not reachable as well. I try and nslookup only to find we no >> longer exist. OK, I call the ISP and tell them we are no longer on their DNS >> servers. The tech on the other end looks up our account and wants to know >> who we are using as our DNS provider. I bite my tongue so I don't just say >> "we use you stupid" and tell him we are on the o1.com name servers. He >> responds "who is o1.com?" I bite my tongue harder, you purchased them >> last year! He is now very confused by this whole situation and gives me a >> ticket number and says he will have someone call me back when they get this >> sorted out. Great. **** >> >> ** ** >> >> Two hours pass with no call back so I call them back only to find they >> still do not know what is wrong. Really? Come on now! I want to go to bed >> and get better. To cut this story short it took them 7 hours from the time I >> opened the ticket to resolution. We ended up on new name servers still on >> o1.com. I wonder why they didn't move our stuff to TelePacific's name >> servers? They did say this was not just us so I think something happened to >> their name servers and they built new ones. We never had problems when >> o1.com was their own company. So far, I am not impressed by TelePacific. >> **** >> >> ** ** >> >> I do actually have a question here. Was there anything I could have done >> to get us up and running? >> **** >> >> ** ** >> >> -- **** >> >> Thank you,**** >> >> Mike Sullivan >> >> **** >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > -- Thank you, Mike Sullivan ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
