I migrated away from UltraDNS to DNSMadeEasy primarily because UltraDNS costs 10x what DNSMadeEasy does, for the same set of features. Both orgs have multiple data centers, etc.
No complaints about their service or support, but definitely not worth the huge premium IMO * * *ASB* *http://XeeMe.com/AndrewBaker* *Harnessing the Advantages of Technology for the SMB market… * On Thu, Sep 1, 2011 at 3:03 AM, Mark Kelsay <[email protected]>wrote: > We use UltraDNS, www.ultradns.com. They have DNS servers placed around > the world. Not sure of price, I do not handle that part of it. They do > have some nice features though. We have used them for just over a year now > and have had no issues. Worth a look.**** > > ** ** > > ** ** > > Regards,**** > > Mark Kelsay**** > > ** ** > > ** ** > > *From:* Mike Sullivan [mailto:[email protected]] > *Sent:* 31 August 2011 16:10 > > *To:* NT System Admin Issues > *Subject:* When DNS for your ISP goes down...**** > > ** ** > > Yesterday I stayed home since I was sick and I still am not 100% (I promise > not to cough on you) when I start getting calls from my users saying they > cannot reach our Citrix servers and web based email. So I try from home and > sure enough, I cannot connect either. I also tried our main website to see > it is not reachable as well. I try and nslookup only to find we no longer > exist. OK, I call the ISP and tell them we are no longer on their DNS > servers. The tech on the other end looks up our account and wants to know > who we are using as our DNS provider. I bite my tongue so I don't just say > "we use you stupid" and tell him we are on the o1.com name servers. He > responds "who is o1.com?" I bite my tongue harder, you purchased them last > year! He is now very confused by this whole situation and gives me a ticket > number and says he will have someone call me back when they get this sorted > out. Great. **** > > ** ** > > Two hours pass with no call back so I call them back only to find they > still do not know what is wrong. Really? Come on now! I want to go to bed > and get better. To cut this story short it took them 7 hours from the time I > opened the ticket to resolution. We ended up on new name servers still on > o1.com. I wonder why they didn't move our stuff to TelePacific's name > servers? They did say this was not just us so I think something happened to > their name servers and they built new ones. We never had problems when > o1.com was their own company. So far, I am not impressed by TelePacific. * > *** > > ** ** > > I do actually have a question here. Was there anything I could have done to > get us up and running? > **** > > ** ** > > -- **** > > Thank you,**** > > Mike Sullivan > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
