8-12 per day for 40 people? Holy ClueX4, Batman! What are they, doctors or laywers?
Put someone on site, and charge them accordingly - that rate would depend on your market. If you've got a large enough employee base, rotate them through on a weekly basis. On Wed, May 28, 2008 at 6:08 AM, Liu, David <[EMAIL PROTECTED]> wrote: > A day, > > I wish it were per month :) > David Liu > Answering from my blackberry. I'm on the move > > -----Original Message----- > From: Michael B. Smith <[EMAIL PROTECTED]> > To: NT System Admin Issues <[email protected]> > Sent: Wed May 28 09:06:43 2008 > Subject: RE: Support fee > > A day? A week? A month? > > Regards, > > Michael B. Smith > MCSE/Exchange MVP > http://TheEssentialExchange.com > > > -----Original Message----- > From: Liu, David [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 28, 2008 8:53 AM > To: NT System Admin Issues > Subject: RE: Support fee > > Average 8-12 calls. > >> -----Original Message----- >> From: Michael B. Smith [mailto:[EMAIL PROTECTED] >> Sent: Wednesday, May 28, 2008 7:21 AM >> To: NT System Admin Issues >> Subject: RE: Support fee >> >> I would want to know how many calls. >> >> Depending on the userbase, 40 people can either consume almost-none of >> my >> time or 100% of my time. >> >> Regards, >> >> Michael B. Smith >> MCSE/Exchange MVP >> http://TheEssentialExchange.com >> >> -----Original Message----- >> From: Liu, David [mailto:[EMAIL PROTECTED] >> Sent: Wednesday, May 28, 2008 1:04 AM >> To: NT System Admin Issues >> Subject: Support fee >> >> A question for the consultants/support for-hire folks out there: >> >> What's the ballpark monthly fee you wd charge for a userbase of 40 in >> California (30 PC/10 Macs) , 90% desktop support + level one call >> fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1 > Print >> Server (e..g powercycling boxes if they cannot be brought up after a >> remote reboot, basic AD user administration of locking/unlocking > accts, >> tape rotations given most AD administration/maintenance/support is > done >> centrally at the headquarters) ? >> >> Do you charge per head or per machine? >> >> I'm asking as we are currently faced with having to renew a contract >> with an outside vendor & I want to see what's considered reasonable >> market price for CA. >> >> Thanks in advance for your input, >> >> ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ >> ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ >> >> >> ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ >> ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
