You'd be surprised at how many calls get generated just for lock-outs in the AM. We tie our timesheet system to AD accounts so delinquent users get locked automatically. But all in all, the call volume doesn't give proper representation of the issues at hand which at the end of the day are typical level 1/2 user training/standard troubleshotting issues.
> -----Original Message----- > From: Kurt Buff [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 29, 2008 1:46 PM > To: NT System Admin Issues > Subject: Re: Support fee > > 8-12 per day for 40 people? Holy ClueX4, Batman! What are they, > doctors or laywers? > > Put someone on site, and charge them accordingly - that rate would > depend on your market. If you've got a large enough employee base, > rotate them through on a weekly basis. > > On Wed, May 28, 2008 at 6:08 AM, Liu, David <[EMAIL PROTECTED]> wrote: > > A day, > > > > I wish it were per month :) > > David Liu > > Answering from my blackberry. I'm on the move > > > > -----Original Message----- > > From: Michael B. Smith <[EMAIL PROTECTED]> > > To: NT System Admin Issues <[email protected]> > > Sent: Wed May 28 09:06:43 2008 > > Subject: RE: Support fee > > > > A day? A week? A month? > > > > Regards, > > > > Michael B. Smith > > MCSE/Exchange MVP > > http://TheEssentialExchange.com > > > > > > -----Original Message----- > > From: Liu, David [mailto:[EMAIL PROTECTED] > > Sent: Wednesday, May 28, 2008 8:53 AM > > To: NT System Admin Issues > > Subject: RE: Support fee > > > > Average 8-12 calls. > > > >> -----Original Message----- > >> From: Michael B. Smith [mailto:[EMAIL PROTECTED] > >> Sent: Wednesday, May 28, 2008 7:21 AM > >> To: NT System Admin Issues > >> Subject: RE: Support fee > >> > >> I would want to know how many calls. > >> > >> Depending on the userbase, 40 people can either consume almost-none > of > >> my > >> time or 100% of my time. > >> > >> Regards, > >> > >> Michael B. Smith > >> MCSE/Exchange MVP > >> http://TheEssentialExchange.com > >> > >> -----Original Message----- > >> From: Liu, David [mailto:[EMAIL PROTECTED] > >> Sent: Wednesday, May 28, 2008 1:04 AM > >> To: NT System Admin Issues > >> Subject: Support fee > >> > >> A question for the consultants/support for-hire folks out there: > >> > >> What's the ballpark monthly fee you wd charge for a userbase of 40 > in > >> California (30 PC/10 Macs) , 90% desktop support + level one call > >> fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1 > > Print > >> Server (e..g powercycling boxes if they cannot be brought up after > a > >> remote reboot, basic AD user administration of locking/unlocking > > accts, > >> tape rotations given most AD administration/maintenance/support is > > done > >> centrally at the headquarters) ? > >> > >> Do you charge per head or per machine? > >> > >> I'm asking as we are currently faced with having to renew a contract > >> with an outside vendor & I want to see what's considered reasonable > >> market price for CA. > >> > >> Thanks in advance for your input, > >> > >> ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > >> ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > >> > >> > >> ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > >> ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
