Sorry Dave Lum,
I was speaking in response to your 420 p/sys-p/year. But I
retract my comment about bringing down the market seeing that its just 2-3
calls per day average. But if you take your 420 p/sys-p/year for total
number of machines (47) you get just under 20k (19.74). In my example if 2-3
calls a day = 1 hour per day w/252 business days a year you can gross a
couple extra thousand. 22.6k. (and that is excluding any extra off hour or
holiday numbers but i am not sure if you have any of that factored into your
math either) but still a nice gig you have.
Regards,
Roy MacDonald
On Thu, May 29, 2008 at 1:27 PM, David Lum <[EMAIL PROTECTED]> wrote:
> Which David are you talking to?
>
>
>
> *Dave Lum* - Systems Engineer
> [EMAIL PROTECTED] - (971)-222-1025
> *"..*remember that, in the past, those who foolishly sought power by
> riding the back of the tiger ended up inside*"** - JFK***
>
>
>
>
>
>
>
> *From:* R. Mac [mailto:[EMAIL PROTECTED]
> *Sent:* Thursday, May 29, 2008 8:30 AM
>
> *To:* NT System Admin Issues
> *Subject:* Re: Support fee
>
>
>
> David,
> Your bringing the market down with the crazy accounting you got
> going on.....$90hr minimum with a 2 hour minimum for on-site work. Toss in a
> one way travel fee (unless the customer establishes a retainer account with
> you usually min of 2k) Plus a 30 min per phone call fee. (first 2 free if
> you like the client)
>
> Just my 2 cents~!
>
> Roy MacDonald
>
> On Thu, May 29, 2008 at 11:08 AM, Jim Majorowicz <[EMAIL PROTECTED]>
> wrote:
>
> David, with that kind of volume it sounds like you need to hire an on-site
> support tech unless your contract renewal is less than $3K a month. Even at
> 15-min a call, that's 2-3 hours a day. That's $300 a day at our "Good
> Customer" support rate in PDX, by the time you add in the server and onsite
> support, you've got to be looking at a $6K/mo bill. You telling me you
> can't find a reasonably compitant support tech for less than $25/hr plus
> bennifits? Hell, you could probably get a recient ITT grad for $20-$22 and
> he'd be glad for the job….
>
>
>
>
>
> *From:* Liu, David [mailto:[EMAIL PROTECTED]
> *Sent:* Wednesday, May 28, 2008 6:09 AM
> *To:* NT System Admin Issues
> *Subject:* Re: Support fee
>
>
>
> A day,
>
> I wish it were per month :)
> David Liu
> Answering from my blackberry. I'm on the move
>
> -----Original Message-----
> From: Michael B. Smith <[EMAIL PROTECTED]>
> To: NT System Admin Issues <[email protected]>
> Sent: Wed May 28 09:06:43 2008
> Subject: RE: Support fee
>
> A day? A week? A month?
>
> Regards,
>
> Michael B. Smith
> MCSE/Exchange MVP
> http://TheEssentialExchange.com
>
>
> -----Original Message-----
> From: Liu, David [mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>]
> Sent: Wednesday, May 28, 2008 8:53 AM
> To: NT System Admin Issues
> Subject: RE: Support fee
>
> Average 8-12 calls.
>
> > -----Original Message-----
> > From: Michael B. Smith [mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]>
> ]
> > Sent: Wednesday, May 28, 2008 7:21 AM
> > To: NT System Admin Issues
> > Subject: RE: Support fee
> >
> > I would want to know how many calls.
> >
> > Depending on the userbase, 40 people can either consume almost-none of
> > my
> > time or 100% of my time.
> >
> > Regards,
> >
> > Michael B. Smith
> > MCSE/Exchange MVP
> > http://TheEssentialExchange.com
> >
> > -----Original Message-----
> > From: Liu, David [mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>]
> > Sent: Wednesday, May 28, 2008 1:04 AM
> > To: NT System Admin Issues
> > Subject: Support fee
> >
> > A question for the consultants/support for-hire folks out there:
> >
> > What's the ballpark monthly fee you wd charge for a userbase of 40 in
> > California (30 PC/10 Macs) , 90% desktop support + level one call
> > fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1
> Print
> > Server (e..g powercycling boxes if they cannot be brought up after a
> > remote reboot, basic AD user administration of locking/unlocking
> accts,
> > tape rotations given most AD administration/maintenance/support is
> done
> > centrally at the headquarters) ?
> >
> > Do you charge per head or per machine?
> >
> > I'm asking as we are currently faced with having to renew a contract
> > with an outside vendor & I want to see what's considered reasonable
> > market price for CA.
> >
> > Thanks in advance for your input,
> >
> > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~
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>
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