At another job I used Remedy help desk. Very good ticketing system. I have no idea how hard it is to set up or create new "ticket" forms, as I did not do that part of it.
-----Original Message----- From: Adam Greene [mailto:[email protected]] Sent: Thursday, June 04, 2009 8:37 AM To: NT System Admin Issues Subject: Re: Kayako Helpldesk We evaluated Kayako and found the ticketing system quite good. However, its support for associating those tickets with tasks is quite limited, and if you will need to find a 3rd party solution to integrate with if you want to track inventory as well. ----- Original Message ----- From: "Carlos Garcia-Moran" <[email protected]> To: "NT System Admin Issues" <[email protected]> Sent: Wednesday, June 03, 2009 10:16 AM Subject: Re: Kayako Helpldesk > Yeah Ive looked at those before but wanted products with more features. > > On another note are we having lyris issues? I'm not getting any emails at > all from the list, but the WebUI works fine > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: 06/04/09 05:53:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
