Yep. Very powerful, and very expensive (particularly for a tailored solution.)
-- ME2 On Thu, Jun 4, 2009 at 9:18 AM, Steven M. Caesare <[email protected]>wrote: > Remedy can be very good if "customized well". That often seems to be > $expensive. > > -sc > > > -----Original Message----- > > From: John Aldrich [mailto:[email protected]] > > Sent: Thursday, June 04, 2009 8:41 AM > > To: NT System Admin Issues > > Subject: RE: Kayako Helpldesk > > > > At another job I used Remedy help desk. Very good ticketing system. I > > have no idea how hard it is to set up or create new "ticket" forms, as > > I did not do that part of it. > > > > > > > > -----Original Message----- > > From: Adam Greene [mailto:[email protected]] > > Sent: Thursday, June 04, 2009 8:37 AM > > To: NT System Admin Issues > > Subject: Re: Kayako Helpldesk > > > > We evaluated Kayako and found the ticketing system quite good. However, > > its > > support for associating those tickets with tasks is quite limited, and > > if > > you will need to find a 3rd party solution to integrate with if you > > want to > > track inventory as well. > > > > ----- Original Message ----- > > From: "Carlos Garcia-Moran" <[email protected]> > > To: "NT System Admin Issues" <[email protected]> > > Sent: Wednesday, June 03, 2009 10:16 AM > > Subject: Re: Kayako Helpldesk > > > > > > > Yeah Ive looked at those before but wanted products with more > > features. > > > > > > On another note are we having lyris issues? I'm not getting any > > emails at > > > all from the list, but the WebUI works fine > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > No virus found in this incoming message. > > Checked by AVG - www.avg.com > > Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: > > 06/04/09 05:53:00 > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
