Remedy can be very good if "customized well". That often seems to be $expensive.
-sc > -----Original Message----- > From: John Aldrich [mailto:[email protected]] > Sent: Thursday, June 04, 2009 8:41 AM > To: NT System Admin Issues > Subject: RE: Kayako Helpldesk > > At another job I used Remedy help desk. Very good ticketing system. I > have no idea how hard it is to set up or create new "ticket" forms, as > I did not do that part of it. > > > > -----Original Message----- > From: Adam Greene [mailto:[email protected]] > Sent: Thursday, June 04, 2009 8:37 AM > To: NT System Admin Issues > Subject: Re: Kayako Helpldesk > > We evaluated Kayako and found the ticketing system quite good. However, > its > support for associating those tickets with tasks is quite limited, and > if > you will need to find a 3rd party solution to integrate with if you > want to > track inventory as well. > > ----- Original Message ----- > From: "Carlos Garcia-Moran" <[email protected]> > To: "NT System Admin Issues" <[email protected]> > Sent: Wednesday, June 03, 2009 10:16 AM > Subject: Re: Kayako Helpldesk > > > > Yeah Ive looked at those before but wanted products with more > features. > > > > On another note are we having lyris issues? I'm not getting any > emails at > > all from the list, but the WebUI works fine > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: > 06/04/09 05:53:00 > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
