We're using remedy now - all the tools - Incident, Knowledge, Problem, coming soon Runbook automation. Version 7.1 of Incident Management. It's really tight with ITIL and has a learning curve but you can definietly Task, Assign, track, report, email, etc. so it seems to be a good tool for the help desk and users (with self service).
Don K ----- Original Message ---- From: Carlos Garcia-Moran <[email protected]> To: NT System Admin Issues <[email protected]> Sent: Thursday, June 4, 2009 9:22:42 AM Subject: RE: Kayako Helpldesk I'll take a peek to remedy, I used it before a long time ago. Webhelpdesk wants crazy money like 30K ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
