I mainly used RemotelyAnywhere, just have to remember to configure the port forwarding for them on their firewalls/routers before I leave the site. However the agentless stuff such as GoToAssist is probably a much better option these days
2009/11/10 Jacob <[email protected]> > So.. how do you guys to remote work? Remote Assistance in XP? > GoToAssist? > > > > Remote Assistance in XP is great (free), but if they are behind a > firewall.. too much hassle. Now, I have to instruct them on how to open up > the firewall. > > > > *From:* David Lum [mailto:[email protected]] > *Sent:* Tuesday, November 10, 2009 7:23 AM > > *To:* NT System Admin Issues > *Subject:* RE: OT: Side work > > > > Geeksquad.com shows $49.99 for a tune-up done remotely and $99.99 for doing > it in the store, $299 to come to your house and remove virii and spyware > ($149 online). > > > > $25 for 2 hours of cleaning malware is **waaay** to cheap, don’t give away > your time! One way to look at it is if they can’t afford to pay reasonable > rates to maintain it, then they can’t afford it. Kind of like a car – you > can spend $30,000 on a used Ferrari 308, but that doesn’t mean you can > afford to actually drive it. Being able to afford something to own and > afford being able to USE it something are two different things J. > > > > For my clients it’s 25% cheaper if I can do the work remote (I average > about 50%-70% remote for my regular clients), and I charge nothing for > e-mail Q’s, etc. > > > > Pricing is certainly used to drive timing in your favor. The more > inconvenient it is for you, the higher the price they pay – you can probably > think of (many!) other businesses that work this way. > > *David Lum** **// *SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 *// *(Cell) 503.267.9764 > > -----Original Message----- > From: Angus Scott-Fleming [mailto:[email protected]<[email protected]>] > > Sent: Tuesday, November 10, 2009 6:54 AM > To: NT System Admin Issues > Subject: Re: OT: Side work > > > > On 9 Nov 2009 at 15:23, John Aldrich wrote: > > > > > Thanks. I´ll probably go cheaper than that, probably estimate 2 hours > > > @$25/hour for cleaning malware. Also, blow the inevitable dust bunnies > out > > > of the case, etc. > > > > Way too cheap. Don't know where you are, but the Geek Squad is $99/hour > even > > in low-priced Tucson here. One of the local companies I use to do hardware > > > work is $95/hour. > > > > I bill in 1/4-hour increments with a 2-hour onsite minimum, but I don't > bill > > for drive time. For phone or remote support or support done in my office I > > > bill in 0.1-hour increments, so there is a huge incentive to have me work > > remotely or bring me the gear to work on. > > > > +1 on Jonathan Link's comments about pricing high and discounting home > users. > > > > -- > > Angus Scott-Fleming > > GeoApps, Tucson, Arizona > > 1-520-290-5038 > > +-----------------------------------+ > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > > > > > > > > > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." http://raythestray.blogspot.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
