TeamViewer.com, no configuration needed on the client side, just point them to the website. That's assuming they can get that far, though.
Regards Tony Patton Desktop Operations Cavan Ext 8078 Direct Dial 049 435 2878 email: [email protected] From: James Rankin <[email protected]> To: "NT System Admin Issues" <[email protected]> Date: 10/11/2009 16:52 Subject: Re: OT: Side work I mainly used RemotelyAnywhere, just have to remember to configure the port forwarding for them on their firewalls/routers before I leave the site. However the agentless stuff such as GoToAssist is probably a much better option these days 2009/11/10 Jacob <[email protected]> So.. how do you guys to remote work? Remote Assistance in XP? GoToAssist? Remote Assistance in XP is great (free), but if they are behind a firewall.. too much hassle. Now, I have to instruct them on how to open up the firewall. From: David Lum [mailto:[email protected]] Sent: Tuesday, November 10, 2009 7:23 AM To: NT System Admin Issues Subject: RE: OT: Side work Geeksquad.com shows $49.99 for a tune-up done remotely and $99.99 for doing it in the store, $299 to come to your house and remove virii and spyware ($149 online). $25 for 2 hours of cleaning malware is *waaay* to cheap, don?t give away your time! One way to look at it is if they can?t afford to pay reasonable rates to maintain it, then they can?t afford it. Kind of like a car ? you can spend $30,000 on a used Ferrari 308, but that doesn?t mean you can afford to actually drive it. Being able to afford something to own and afford being able to USE it something are two different things J. For my clients it?s 25% cheaper if I can do the work remote (I average about 50%-70% remote for my regular clients), and I charge nothing for e-mail Q?s, etc. Pricing is certainly used to drive timing in your favor. The more inconvenient it is for you, the higher the price they pay ? you can probably think of (many!) other businesses that work this way. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -----Original Message----- From: Angus Scott-Fleming [mailto:[email protected]] Sent: Tuesday, November 10, 2009 6:54 AM To: NT System Admin Issues Subject: Re: OT: Side work On 9 Nov 2009 at 15:23, John Aldrich wrote: > Thanks. I´ll probably go cheaper than that, probably estimate 2 hours > @$25/hour for cleaning malware. Also, blow the inevitable dust bunnies out > of the case, etc. Way too cheap. Don't know where you are, but the Geek Squad is $99/hour even in low-priced Tucson here. One of the local companies I use to do hardware work is $95/hour. I bill in 1/4-hour increments with a 2-hour onsite minimum, but I don't bill for drive time. For phone or remote support or support done in my office I bill in 0.1-hour increments, so there is a huge incentive to have me work remotely or bring me the gear to work on. +1 on Jonathan Link's comments about pricing high and discounting home users. -- Angus Scott-Fleming GeoApps, Tucson, Arizona 1-520-290-5038 +-----------------------------------+ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." http://raythestray.blogspot.com ==================================================================== http://www.quinn-insurance.com This e-mail is intended only for the addressee named above. The contents should not be copied nor disclosed to any other person. Any views or opinions expressed are solely those of the sender and do not necessarily represent those of QUINN-Insurance, unless otherwise specifically stated . As internet communications are not secure, QUINN-Insurance is not responsible for the contents of this message nor responsible for any change made to this message after it was sent by the original sender. Although virus scanning is used on all inbound and outbound e-mail, we advise you to carry out your own virus check before opening any attachment. We cannot accept liability for any damage sustained as a result of any software viruses. ==================================================================== QUINN-Life Direct Limited is regulated by the Financial Regulator. QUINN-Insurance Limited is regulated by the Financial Regulator and regulated by the Financial Services Authority for the conduct of UK business. ==================================================================== QUINN-Life Direct Limited is registered in Ireland, registration number 292374 and is a private company limited by shares. QUINN-Insurance Limited is registered in Ireland, registration number 240768 and is a private company limited by shares. Both companies have their head office at Dublin Road, Cavan, Co. Cavan. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
