Sounds to me like to typical you have to keep feeding us money or we will make it expensive for you. Which is a very good way to keep money flowing on a steady basis for them and their stockholders.
Jon On Wed, Feb 3, 2010 at 6:24 PM, Jeff Johnson <[email protected]>wrote: > Unfortunately that may be true, but they have a great product and it is > VERY stable. We did not renew our support with them after we had it for 3 > years, because we never needed it. Three years later when we wanted to > upgrade to a current version, we got hit with 3 years of past support plus > the current year and one additional year, even though we never needed a darn > thing. Again, it is time to renew, but we have no plans on using the > support for another 3+ years. Ugh! > > > > *Jeff Johnson* > > *Systems Administrator* > > 714-773-2600 Office > > 714-773-6351 Fax > > [image: hydraflow] > > > > *From:* Gary Whitten [mailto:[email protected]] > *Sent:* Wednesday, February 03, 2010 3:14 PM > > *To:* NT System Admin Issues > *Subject:* RE: Rediculous Support Clause > > > > Sounds like 'We have you where we want you so we can dictate terms'. I > don't understand why you think it wouldn't be legal as nothing says they > have to reinstate you at all. Playing Devil's Advocate here, it's highly > likely that if you're in a position to need to be reinstated, it's because > something has gone wrong and is likely to be expensive for them. > > > ------------------------------ > > *From:* Jeff Johnson [mailto:[email protected]] > *Sent:* Wednesday, February 03, 2010 5:59 PM > *To:* NT System Admin Issues > *Subject:* OT: Rediculous Support Clause > > Here is a clause in an agreement that I have never understood nor agreed > with. I am curious if it is even legal??? > > > > In the event You desire support to be reinstated following expiration, You > agree: 1) to pay a reinstatement fee equal to the current annual support > fee and any unpaid support fees from the date of expiration to the date of > reinstatement; *and* 2) to pay for at least one additional year of support > services from the date of reinstatement. > > > > *Jeff Johnson* > > *Systems Administrator* > > 714-773-2600 Office > > 714-773-6351 Fax > > [image: hydraflow] > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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