This is how competition is born. "We can make a competing product, cheaper, and we'll even develop tools to migrate from a competitor to us". David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 From: Jeff Johnson [mailto:[email protected]] Sent: Thursday, February 04, 2010 7:11 AM To: NT System Admin Issues Subject: RE: Rediculous Support Clause
Yes, unfortunately we are married to the systems. It is another EMC product, Application Xtender. We only renewed the maintenance because they had a module for viewing over a browser instead of a full client. We have taken no advantage of service or any other upgrades. I think I will start calling their support group just to talk. ;-) I will be entitled to that, right?? Oh well. If anyone knows a decent alternative to that product, and a way to migrate from it, I would be very interested in hearing about it. $10K a year in support is a little hard to chew on. Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax [cid:[email protected]] From: Andrew S. Baker [mailto:[email protected]] Sent: Thursday, February 04, 2010 6:18 AM To: NT System Admin Issues Subject: Re: Rediculous Support Clause That's true, although it depends on the app and how entrenched it is within your organization. For admin-level tools it might be easy enough to switch. No one is doing that with a CRM or ERP system every few years (or even a tape/disk archival system) -ASB: http://XeeSM.com/AndrewBaker On Thu, Feb 4, 2010 at 8:45 AM, Malcolm Reitz <[email protected]<mailto:[email protected]>> wrote: That's pretty common in large enterprise applications; we see similar clauses frequently. The vendor doesn't want you to drop support as that is a steady income stream. It doesn't always work in the vendor's favor however. We have switched applications at times because it was cheaper to purchase a competing product than to pay the back maintenance fees to get an existing app upgraded. -Malcolm From: Jeff Johnson [mailto:[email protected]<mailto:[email protected]>] Sent: Wednesday, February 03, 2010 4:59 PM To: NT System Admin Issues Subject: OT: Rediculous Support Clause Here is a clause in an agreement that I have never understood nor agreed with. I am curious if it is even legal??? In the event You desire support to be reinstated following expiration, You agree: 1) to pay a reinstatement fee equal to the current annual support fee and any unpaid support fees from the date of expiration to the date of reinstatement; and 2) to pay for at least one additional year of support services from the date of reinstatement. Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax [cid:[email protected]] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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