And their software development for their software which you say is stable and awesome. :)
On Wed, Feb 3, 2010 at 3:30 PM, Jon Harris <[email protected]> wrote: > Sounds to me like to typical you have to keep feeding us money or we will > make it expensive for you. Which is a very good way to keep money flowing > on a steady basis for them and their stockholders. > > Jon > > On Wed, Feb 3, 2010 at 6:24 PM, Jeff Johnson <[email protected]>wrote: > >> Unfortunately that may be true, but they have a great product and it is >> VERY stable. We did not renew our support with them after we had it for 3 >> years, because we never needed it. Three years later when we wanted to >> upgrade to a current version, we got hit with 3 years of past support plus >> the current year and one additional year, even though we never needed a darn >> thing. Again, it is time to renew, but we have no plans on using the >> support for another 3+ years. Ugh! >> >> >> >> *Jeff Johnson* >> >> *Systems Administrator* >> >> 714-773-2600 Office >> >> 714-773-6351 Fax >> >> [image: hydraflow] >> >> >> >> *From:* Gary Whitten [mailto:[email protected]] >> *Sent:* Wednesday, February 03, 2010 3:14 PM >> >> *To:* NT System Admin Issues >> *Subject:* RE: Rediculous Support Clause >> >> >> >> Sounds like 'We have you where we want you so we can dictate terms'. I >> don't understand why you think it wouldn't be legal as nothing says they >> have to reinstate you at all. Playing Devil's Advocate here, it's highly >> likely that if you're in a position to need to be reinstated, it's because >> something has gone wrong and is likely to be expensive for them. >> >> >> ------------------------------ >> >> *From:* Jeff Johnson [mailto:[email protected]] >> *Sent:* Wednesday, February 03, 2010 5:59 PM >> *To:* NT System Admin Issues >> *Subject:* OT: Rediculous Support Clause >> >> Here is a clause in an agreement that I have never understood nor agreed >> with. I am curious if it is even legal??? >> >> >> >> In the event You desire support to be reinstated following expiration, You >> agree: 1) to pay a reinstatement fee equal to the current annual support >> fee and any unpaid support fees from the date of expiration to the date of >> reinstatement; *and* 2) to pay for at least one additional year of >> support services from the date of reinstatement. >> >> >> >> *Jeff Johnson* >> >> *Systems Administrator* >> >> 714-773-2600 Office >> >> 714-773-6351 Fax >> >> [image: hydraflow] >> >> >> >> >> >> >> >> >> >> > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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