Ok. Thanks. I talked to the copier tech about it and he said that if it were up to him, he'd wait and see if the part-swapping he's doing at the direction of the factory fixes things. If not, I'll try that. I'd never heard of antivirus causing problems like that and I would have thought it would be *every* document that got scanned if Vipre were the issue, but I guess not.
John-AldrichTile-Tools From: David Mazzaccaro [mailto:[email protected]] Sent: Thursday, April 15, 2010 3:57 PM To: NT System Admin Issues Subject: RE: Document scanning Boy....busy week for you! :) I would exclude the share from Vipre and see if the problem persists. I assume you don't have a problem w/ making photocopies? Only scanning? We have a document imaging system here that I had to make exclusions for.. Vipre was killing it. $.02 _____ From: John Aldrich [mailto:[email protected]] Sent: Thursday, April 15, 2010 3:35 PM To: NT System Admin Issues Subject: Document scanning We have two Kyocera MFP machines that, obviously, scan/print and copy. When they scan, they default to scanning to a PDF and putting that PDF onto a public share on our servers. Recently, the two MFP machines have started locking up when scanning. Not every time, but something like every 10 or 15 scans it'll lock up such that we have to power-cycle it. As best I can recall, it started *after* we installed Vipre on the server. I seriously doubt that it's a Vipre issue, but I'm trying to work both ends of this by asking here while the copier folks are working on the machines. J John-AldrichTile-Tools . ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
<<image001.jpg>>
<<image002.jpg>>
