Yeah. what was happening was a *part* of the PDF would be there in the directory, but the rest would never show up, so you'd have to power-cycle the MFP and re-scan, at which time it would normally go through. I've never seen it lock up twice in a row after rebooting, so that, along with the fact that it's not *every* time you scan, would make me think copier hardware, but who knows? J
John-AldrichTile-Tools From: Sherry Abercrombie [mailto:[email protected]] Sent: Thursday, April 15, 2010 4:09 PM To: NT System Admin Issues Subject: Re: Document scanning Definitely could be causing an issue. It could be "holding" the file while it's being scanned and the printer/scanner cannot complete the file transfer in a timely manner. I've seen the on access scan by Vipre effectively lock up a machine for a couple of minutes, even on stuff in Admin Known Good. I would put this print server into a different policy group in Vipre and make those changes on that policy group only, that way it doesn't affect other machines. Then see what happens. FWIW, I do not have those checked on servers, AP is enabled but those options are not checked. I do however have those checked on workstations. On Thu, Apr 15, 2010 at 3:00 PM, John Aldrich <[email protected]> wrote: Yes. Both are checked. Think that's the problem? As I say, it's not *every* time a scan is done, but about every 10-15 scans. John-AldrichTile-Tools From: Sherry Abercrombie [mailto:[email protected]] Sent: Thursday, April 15, 2010 3:45 PM To: NT System Admin Issues Subject: Re: Document scanning Is the "Check files (or all files) when they are opened or changed" checked under active protection? On Thu, Apr 15, 2010 at 2:35 PM, John Aldrich <[email protected]> wrote: We have two Kyocera MFP machines that, obviously, scan/print and copy. When they scan, they default to scanning to a PDF and putting that PDF onto a public share on our servers. Recently, the two MFP machines have started locking up when scanning. Not every time, but something like every 10 or 15 scans it'll lock up such that we have to power-cycle it. As best I can recall, it started *after* we installed Vipre on the server. I seriously doubt that it's a Vipre issue, but I'm trying to work both ends of this by asking here while the copier folks are working on the machines. J John-AldrichTile-Tools -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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