I meant the size of the company buying the hardware, but I think we are
going to go with the HP C7000/BL460c G7 and NetApp for storage.

 

Cheers

Ryan

 

 

From: Steven Peck [mailto:[email protected]] 
Sent: Friday, June 17, 2011 12:40 PM
To: NT System Admin Issues
Subject: Re: Dear Dell

 

The size of companies?  Well, Dell is big as is HP.

 

We are an HP shop and currently buy through Quest.  That said, we talk
to our HP TAM and Quest Sales person to coordinate our lease refreshes.
Any moderate sized purchase should be planned out like this.  We are
part way through refreshing 24 enclosures for this year and having
coordinated like this, little supply issues can be dealt with and the
venders can plan to have things available.  Quest also knows if we get
really irritated we'll switch to CDW or something.

 

I am sure both Dell and HP would be more then happy to bring in the
power point presentations to show how their integrated solutions of
hardware and monitoring are awesomeness :)

Steven Peck

http://www.blkmtn.org


 

On Thu, Jun 16, 2011 at 8:33 PM, Ryan Finnesey
<[email protected]> wrote:

I would be curious to know the size of the companies.  I will soon be
building out 9 data centers and I need to decide if I want to go Dell or
HP.  Right now, I am thinking HP.

 

From: Sam Cayze [mailto:[email protected]] 
Sent: Monday, June 06, 2011 5:33 PM
To: NT System Admin Issues
Subject: RE: Dear Dell

 

Just noticed this too.  I was not notified by Dell about my last reorg
of reps.

 

Way too many account changes IMO.  Every couple of months lately.  And
every time they want a 30 minute conference call to learn about our
business.  They should store our info in CRM or something and just pass
it onto the next team, because I kindly decline those calls now.  

 

I've been ordering more and more from CDW and Amazon, unless its Dell
branded.  The premier page KILLS me.  Slow as heck, and WAY too many
clicks to place an order.  CDW/Amazon are 1 or 2 clicks to place an
order.  

Time is money.

 

Currently, the parts department contacted me to return a warrantied part
they shipped out a few days ago.

That's odd, I haven't had a support/warranty case open in months.  Sigh.

 

Sam

 

From: Jonathan Link [mailto:[email protected]] 
Sent: Monday, June 06, 2011 1:50 PM
To: NT System Admin Issues
Subject: OT: Dear Dell

 

If you have a massive wide reorganization of account reps to match up
with geographical location, please notify your customers, it's just good
customer service[1].

Also, if you fail to do that, please at least quote the order correctly
the first time.  Quotes with items missing, quantities wrong on multiple
products "don't look too good."[2]

One last thing.  Do not quote me pricess in excess of what I see on the
premier page, if the only thing I want you to do is to give me a media
CD.

 

[1] Sometimes your customers have their own situations to deal with, you
can exacerbate an already bad situation by ignoring your customers[3]

[2] I'm aware of the grammar.  Use a southern accent and it's all good.

[3] Wonder if I should just shelve the purchase, and pursue Lenovo after
I get back from vacation.

 

 

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