+10 Granted, I've had less problems with Dell over the years -- possibly because of equipment purchase volume -- but they still change account teams around way too much.
*ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>) *Harnessing the Advantages of Technology for the SMB market... * On Mon, Jun 6, 2011 at 5:33 PM, Sam Cayze <[email protected]> wrote: > Just noticed this too. I was not notified by Dell about my last reorg of > reps. > > > > Way too many account changes IMO. Every couple of months lately. And > every time they want a 30 minute conference call to learn about our > business. They should store our info in CRM or something and just pass it > onto the next team, because I kindly decline those calls now. > > > > I’ve been ordering more and more from CDW and Amazon, unless its Dell > branded. *The premier page KILLS me.* Slow as heck, and WAY too many > clicks to place an order. CDW/Amazon are 1 or 2 clicks to place an order. > > Time is money. > > > > Currently, the parts department contacted me to return a warrantied part > they shipped out a few days ago. > > That’s odd, I haven’t had a support/warranty case open in months. Sigh. > > > > Sam > > > > *From:* Jonathan Link [mailto:[email protected]] > *Sent:* Monday, June 06, 2011 1:50 PM > *To:* NT System Admin Issues > *Subject:* OT: Dear Dell > > > > If you have a massive wide reorganization of account reps to match up with > geographical location, please notify your customers, it's just good customer > service[1]. > > Also, if you fail to do that, please at least quote the order correctly the > first time. Quotes with items missing, quantities wrong on multiple > products "don't look too good."[2] > > One last thing. Do not quote me pricess in excess of what I see on the > premier page, if the only thing I want you to do is to give me a media CD. > > > > [1] Sometimes your customers have their own situations to deal with, you > can exacerbate an already bad situation by ignoring your customers[3] > > [2] I'm aware of the grammar. Use a southern accent and it's all good. > > [3] Wonder if I should just shelve the purchase, and pursue Lenovo after I > get back from vacation. > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
