Just noticed this too. I was not notified by Dell about my last reorg of reps.
Way too many account changes IMO. Every couple of months lately. And every time they want a 30 minute conference call to learn about our business. They should store our info in CRM or something and just pass it onto the next team, because I kindly decline those calls now. I've been ordering more and more from CDW and Amazon, unless its Dell branded. The premier page KILLS me. Slow as heck, and WAY too many clicks to place an order. CDW/Amazon are 1 or 2 clicks to place an order. Time is money. Currently, the parts department contacted me to return a warrantied part they shipped out a few days ago. That's odd, I haven't had a support/warranty case open in months. Sigh. Sam From: Jonathan Link [mailto:[email protected]] Sent: Monday, June 06, 2011 1:50 PM To: NT System Admin Issues Subject: OT: Dear Dell If you have a massive wide reorganization of account reps to match up with geographical location, please notify your customers, it's just good customer service[1]. Also, if you fail to do that, please at least quote the order correctly the first time. Quotes with items missing, quantities wrong on multiple products "don't look too good."[2] One last thing. Do not quote me pricess in excess of what I see on the premier page, if the only thing I want you to do is to give me a media CD. [1] Sometimes your customers have their own situations to deal with, you can exacerbate an already bad situation by ignoring your customers[3] [2] I'm aware of the grammar. Use a southern accent and it's all good. [3] Wonder if I should just shelve the purchase, and pursue Lenovo after I get back from vacation. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
