Oh here's one, let's talk Symantec (I know I know...). I have an e-mail from them titled "PGP Technical Support Migration"
I get "Your Unique Customer Technical Support ID (SID):xxx-xxxx-xxxx" (Yes, they call it a SID) and "Your Unique Contact ID:xxxxxxxxxxxxxxx " They send it to [email protected]<mailto:[email protected]> Seems simple enough, I note the two numbers and I register this e-mail address with Symantec mySupport, they fire me an e-mail confirmation e-mail with a code I enter into their support site to confirm the e-mail. This e-mail includes a temporary password which I enter and it immediately asks me to change the password. I do so, click submit, and I get taken to what is basically a 404 error page "The MySupport application has encountered a program error. You can either try again or contact Symantec Technical Services". Nice. To get support for my failed registration with support I need to contact support. Being the stubborn type, I try to log in to that support site with the temporary password (hey I was just in with that password). Nope. Try the password I tried to change it to. Presto! Apparently "there was an error processing your request, please click here to go to the support page" in Symantec-speak is the same as "Password change was successful" (yes, there is likely an problem with their confirmation page, I get that). I'm not done, and neither are they. Now I log into this support page to create a support ticket for an unrelated-to-your-support-page-is-broken, and it asks to verify my account: "Account validation requires that you have either a Technical Contact ID, OR Support Number OR Technical Case ID registered with your account." Now this looks easy enough, I have a Technical Contact ID and a support number - the support number is in the same xxxx-xxxx-xxxx format as my e-mail, how can I miss? "Support Number is not valid for your account" Seriously? I have the e-mail with this support number on it. Being an idiot, I tried it a couple times to make sure there was no typo... Symantec 2: Lum:0 I will have to call them, maybe I can go 0 for 3. Dave From: Shauna Hensala [mailto:[email protected]] Sent: Monday, June 20, 2011 1:02 PM To: NT System Admin Issues Subject: RE: Stupid user tricks stupid user tricks = job security. We could instead talk about stupid IT tricks. [https://gfx6.hotmail.com/mail/w4/pr04/ltr/emo/ids_emoticon_rose.gif]Shauna Hensala > From: [email protected] > To: [email protected] > Subject: RE: Stupid user tricks > Date: Mon, 20 Jun 2011 19:28:39 +0000 > > If 4,999 out of 5,000 times you don't need to type something in a field, you > will stop even looking at the field, much less registering what it says. > > Regards, > > Michael B. Smith > Consultant and Exchange MVP > http://TheEssentialExchange.com > > > -----Original Message----- > From: John Aldrich [mailto:[email protected]] > Sent: Monday, June 20, 2011 3:26 PM > To: NT System Admin Issues > Subject: RE: Stupid user tricks > > Oh, yeah... seen that sort of thing a couple times. Even had MY admin > account locked out because a user didn't notice to change MY name to theirs > in the login box. :D > > I, too, have users who can't remember their login name (despite the fact > that it's the first half of their email address! *grin*) and can't figure > out why they can't log in... 'Course they're always embarrassed about that > when I see the problem, but still. :D > > > > > -----Original Message----- > From: Joseph L. Casale [mailto:[email protected]] > Sent: Monday, June 20, 2011 3:17 PM > To: NT System Admin Issues > Subject: RE: Stupid user tricks > > > Didn't they have enough sense to log on > >as the correct user before calling??? > > Shall we compare notes:) > Recently I was called to a desk of a lady who was pissed off six ways > to Sunday at me as she couldn't log in. She was typing her password > into someone else's username, and proceeded to lock their account > out? > > After that, another one gave me shit that she couldn't remember her > login name that she had been using on her desktop daily for years and > her iphone? > > I was like "Stare, blink, blink, stare..." My bad, I guess? > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
![https://gfx6.hotmail.com/mail/w4/pr04/ltr/emo/ids_emoticon_rose.gif]Shauna](https://gfx6.hotmail.com/mail/w4/pr04/ltr/emo/ids_emoticon_rose.gif]Shauna){kind=link}