because if it weren't for users in the first place, we'd have no function. Someone has to use the code that we right and the infrastructure that we create. Users are the bread and butter - no matter how you look at it. I totally agree that users pull some stupid, bonehead, idiotic, PEBKAC, Id10t antics but we are far too hard on them most of the time. The can't (or more likely won't) do what we do - and that is not a bad thing.
You want to move password resets offshore? Really? Sure is cheaper - in fact, I am dead certain that there are a multitude of offshore resources that would PAY YOU to let them reset your passwords. We get paid the same whether we have an end-user annoyance factor or not. Stupid user tricks are not worth getting stressed about. We need to show a little compassion - just sayin'... Shauna Hensala From: [email protected] Date: Mon, 20 Jun 2011 16:04:40 -0400 Subject: Re: Stupid user tricks To: [email protected] >>stupid user tricks = job security. Why do people say this? Maybe if you're manning the helpdesk. My job is secure because people want to get new things done, not because they routinely forget how to do old things... That leads to outsourcing (we're spending XXX monthly for password resets?!? Move that offshore...) ASB (Professional Bio) Harnessing the Advantages of Technology for the SMB market... On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala <[email protected]> wrote: stupid user tricks = job security. We could instead talk about stupid IT tricks. Shauna Hensala > From: [email protected] > To: [email protected] > Subject: RE: Stupid user tricks > Date: Mon, 20 Jun 2011 19:28:39 +0000 > > If 4,999 out of 5,000 times you don't need to type something in a field, you > will stop even looking at the field, much less registering what it says. > > Regards, > > Michael B. Smith > Consultant and Exchange MVP > http://TheEssentialExchange.com > > > -----Original Message----- > From: John Aldrich [mailto:[email protected]] > Sent: Monday, June 20, 2011 3:26 PM > To: NT System Admin Issues > Subject: RE: Stupid user tricks > > Oh, yeah... seen that sort of thing a couple times. Even had MY admin > account locked out because a user didn't notice to change MY name to theirs > in the login box. :D > > I, too, have users who can't remember their login name (despite the fact > that it's the first half of their email address! *grin*) and can't figure > out why they can't log in... 'Course they're always embarrassed about that > when I see the problem, but still. :D > > > > > -----Original Message----- > From: Joseph L. Casale [mailto:[email protected]] > Sent: Monday, June 20, 2011 3:17 PM > To: NT System Admin Issues > Subject: RE: Stupid user tricks > > > Didn't they have enough sense to log on > >as the correct user before calling??? > > Shall we compare notes:) > Recently I was called to a desk of a lady who was pissed off six ways > to Sunday at me as she couldn't log in. She was typing her password > into someone else's username, and proceeded to lock their account > out? > > After that, another one gave me shit that she couldn't remember her > login name that she had been using on her desktop daily for years and > her iphone? > > I was like "Stare, blink, blink, stare..." My bad, I guess? > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
