*>>We get paid the same whether we have an end-user annoyance factor or not. *
I wasn't arguing that point at all... My focus is on the oft-stated, but rather misguided belief that IT's real value is enhanced because other people don't know what they're doing, or because cheap equipment breaks regularly... *ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>) Harnessing the Advantages of Technology for the SMB market... On Mon, Jun 20, 2011 at 4:22 PM, Shauna Hensala <[email protected]> wrote: > because if it weren't for users in the first place, we'd have no > function. Someone has to use the code that we right and the infrastructure > that we create. Users are the bread and butter - no matter how you look at > it. I totally agree that users pull some stupid, bonehead, idiotic, PEBKAC, > Id10t antics but we are far too hard on them most of the time. The can't (or > more likely won't) do what we do - and that is not a bad thing. > > You want to move password resets offshore? Really? Sure is cheaper - in > fact, I am dead certain that there are a multitude of offshore resources > that would PAY YOU to let them reset your passwords. > > We get paid the same whether we have an end-user annoyance factor or not. > Stupid user tricks are not worth getting stressed about. We need to show a > little compassion - just sayin'... > > > > [image: Red rose]Shauna Hensala > > > > > ------------------------------ > From: [email protected] > Date: Mon, 20 Jun 2011 16:04:40 -0400 > > Subject: Re: Stupid user tricks > To: [email protected] > > *>>stupid user tricks = job security.* > > > Why do people say this? Maybe if you're manning the helpdesk. > > My job is secure because people want to get new things done, not because they > routinely forget how to do old things... That leads to outsourcing (we're > spending XXX monthly for password resets?!? Move that offshore...) > > > > *ASB *(Professional Bio <http://about.me/Andrew.S.Baker/bio>) > Harnessing the Advantages of Technology for the SMB market... > > > > > > On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala <[email protected]> wrote: > > stupid user tricks = job security. We could instead talk about stupid IT > tricks. > > [image: Red rose]Shauna Hensala > > > > > > From: [email protected] > > To: [email protected] > > Subject: RE: Stupid user tricks > > Date: Mon, 20 Jun 2011 19:28:39 +0000 > > > > > If 4,999 out of 5,000 times you don't need to type something in a field, > you will stop even looking at the field, much less registering what it says. > > > > Regards, > > > > Michael B. Smith > > Consultant and Exchange MVP > > http://TheEssentialExchange.com > > > > > > -----Original Message----- > > From: John Aldrich [mailto:[email protected]] > > Sent: Monday, June 20, 2011 3:26 PM > > To: NT System Admin Issues > > Subject: RE: Stupid user tricks > > > > Oh, yeah... seen that sort of thing a couple times. Even had MY admin > > account locked out because a user didn't notice to change MY name to > theirs > > in the login box. :D > > > > I, too, have users who can't remember their login name (despite the fact > > that it's the first half of their email address! *grin*) and can't figure > > out why they can't log in... 'Course they're always embarrassed about > that > > when I see the problem, but still. :D > > > > > > > > > > -----Original Message----- > > From: Joseph L. Casale [mailto:[email protected]] > > Sent: Monday, June 20, 2011 3:17 PM > > To: NT System Admin Issues > > Subject: RE: Stupid user tricks > > > > > Didn't they have enough sense to log on > > >as the correct user before calling??? > > > > Shall we compare notes:) > > Recently I was called to a desk of a lady who was pissed off six ways > > to Sunday at me as she couldn't log in. She was typing her password > > into someone else's username, and proceeded to lock their account > > out? > > > > After that, another one gave me shit that she couldn't remember her > > login name that she had been using on her desktop daily for years and > > her iphone? > > > > I was like "Stare, blink, blink, stare..." My bad, I guess? > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
