Hi Paul, Fine excuses but $1 is a winner because it is easy way out and adds profit. As if the profit isn't high enough in NZ.
On Tue, Oct 21, 2008 at 4:55 PM, Brislen, Paul, VF-NZ <[EMAIL PROTECTED]> wrote: > > Hi Sid, > > Prepay customers who want to speak to an operator pay $1/call. I'll > happily argue the case for this because the simple matter is that we've > reduced calls to the call centre by more than 60%. That means that when > you call and you do have to speak to an operator, you can in a timely > fashion. We were having people ring up to ask how to turn up the volume > on their phone, how to change their ring tones, how to charge up their > phone and just for a chat because they were lonely. Most of the services > they were calling about could be solved using self service (either > online or using the touch tone process on the phone). That all added up > to horrendous waiting times for callers who did need a customer rep's > help. The $1/call is a winner. > > We do have an 0800 number - 0800 021 021 - but if you're calling from > your mobile you're better off ringing 777 because the system recognises > you and it speeds things up. > > Again, I'll add you to the list of those that would prefer to receive a > PDF in an email form. > > Cheers > > Paul > > Paul Brislen > External Communications Manager > Vodafone New Zealand > 021 721 337 > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On > Behalf Of Sid Bachtiar > Sent: Tuesday, 21 October 2008 4:49 p.m. > To: [email protected] > Subject: [phpug] Re: Vodafone and their new invoicing policy > > > Hi Paul, > > Let me put it simply. > > It is not nice to require your customer to login to get their invoice. > It is more acceptable to send them email with PDF attachment. It might > be legal, but your customers will hate you for it. > > Just like requiring customers to pay to call help desk to ask why the > hell is the online survey for redeeming the $10 bucks not working? Oh, > no 0800 number either? > > Sid > > On Tue, Oct 21, 2008 at 4:32 PM, Brislen, Paul, VF-NZ > <[EMAIL PROTECTED]> wrote: >> >> Hi Sid, not sure I understand where you pay us for the TXT. If we send >> you a TXT you don't pay for it... The TXT will include your due >> amount/date. >> >> Or have I misunderstood your point? >> >> I'll take your suggestion as another +1 for the emailing of PDFs. >> >> And if you want a longer/even more off the PHP topic discussion on >> Vodafone, feel free to email me directly or post something on the > forum >> (http://forum.vodafone.co.nz) where such things are more on topic. I'm >> happy to answer questions here, though, so long as nobody minds. >> >> Cheers >> >> Paul >> >> Paul Brislen >> External Communications Manager >> Vodafone New Zealand >> 021 721 337 >> >> -----Original Message----- >> From: [email protected] [mailto:[EMAIL PROTECTED] On >> Behalf Of Sid Bachtiar >> Sent: Tuesday, 21 October 2008 4:28 p.m. >> To: [email protected] >> Subject: [phpug] Re: Vodafone and their new invoicing policy >> >> >> Hi Paul, >> >> I guess there are few/many issues around VF customer service in the >> last few while. But I'm not going to go with my own rant. I've been a >> loyal VF customer since 10 years ago, but I'm getting disappointed >> with the current trend. Anyway ... >> >> Back to the off topic, if we pay you by sending you a SMS that says >> you have to login to a website and click and stuffs for every invoice, >> you wouldn't like that would you? >> >> It's about courtesy to people you have the privilege of doing business >> with. >> >> I think sending an email invoice with PDF is acceptable these days >> because you don't have to do extra work. It is really like sending >> invoice by post without the paper. But sending SMS and requiring >> people to do extra work to pay their bill IS NOT acceptable. >> >> Is it too difficult for VF to develop an invoicing system that sends >> email with PDF attached? >> >> Just my 2c >> >> Sid >> >> On Tue, Oct 21, 2008 at 4:12 PM, Brislen, Paul, VF-NZ >> <[EMAIL PROTECTED]> wrote: >>> Does 'provide' equal 'post' or 'send'? >>> >>> Paul Brislen >>> External Communications Manager >>> Vodafone New Zealand >>> 021 721 337 >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[EMAIL PROTECTED] On >> Behalf Of [EMAIL PROTECTED] >>> Sent: Tuesday, 21 October 2008 4:09 p.m. >>> To: [email protected] >>> Subject: [phpug] Re: Vodafone and their new invoicing policy >>> >>> >>> Fair Trading Act >>> >>> "If you supply goods and services to another registered person, you >> must >>> provide a tax invoice within 28 days of the purchaser asking for one. >> Not >>> to supply one after such a request is an offence and you may be >> charged >>> penalties." >>> >>> =K= >>> >>> On Tue, 21 Oct 2008 16:02:46 +1300, "Brislen, Paul, VF-NZ" >>> <[EMAIL PROTECTED]> wrote: >>>> >>>> Apologies for top posting... if I could make Outlook work the way I >> want >>>> (or just make it go away) I'd be a happy man. >>>> >>>> Feedback to me (email is good or start a thread on the Vodafone >> forum: >>>> http://forum.vodafone.co.nz) and I'll put it in the strongest terms >> when >>>> we review how it's all going. >>>> >>>> As for finding the thread - one of You pointed it out to me. I like >> to >>>> get involved in as many discussions on Vodafone as I can find >> (Twitter, >>>> Geekzone, GPForums, PressF1, NZNOG) but I've sorely neglected my >> groups >>>> so I do apologise. Feel free to fire any/all Vodafone related >> comments >>>> to me... it keeps me employed and I can avoid writing press > releases. >>>> >>>> Cheers >>>> >>>> Paul >>>> >>>> Paul Brislen >>>> External Communications Manager >>>> Vodafone New Zealand >>>> 021 721 337 >>>> >>>> -----Original Message----- >>>> From: [email protected] [mailto:[EMAIL PROTECTED] On >>>> Behalf Of Gold >>>> Sent: Tuesday, 21 October 2008 3:58 p.m. >>>> To: [email protected] >>>> Subject: [phpug] Re: Vodafone and their new invoicing policy >>>> >>>> >>>> On Tue, Oct 21, 2008 at 3:53 PM, Brislen, Paul, VF-NZ >>>> <[EMAIL PROTECTED]> wrote: >>>>> >>>>> Hi all, >>>>> >>>>> I'll find a link or similar and post it here re: legality of >>>> sending/not >>>>> sending an invoice. As I understand it there is no requirement to >>>>> physically move an invoice from one place to another in the legal >>>>> requirements and putting it online is acceptable but I'll find you > a >>>>> reference for it. >>>> >>>> Much appreciated Paul. >>>> >>>>> As for sending an email containing the PDF, the short answer is no >>>> we're >>>>> not doing that but we are considering it. I for one would strongly >>>>> recommend we do offer that service but as the service hasn't even >>>>> launched yet the team are waiting to see what the response is like >>>>> before making any changes. I can understand that. >>>> >>>> Put me down as a +1 for electronic delivery. >>>> >>>> Do you have contact details for "the team" to send feedback? Or >>>> should that be on the letter explaining the new system? (I'm working >>>> from home today and the letter is at the office.) >>>> >>>> Just out of interest, how did you stumble across this thread? >>>> >>> >>> >>> >>> >>> >> > ------------------------------------------------------------------------ >> ----------------------- >>> Have you seen our website?.... http://www.vodafone.co.nz >>> >>> Manage Your Account, check your Vodafone Mail and send web2TXT > online: >> http://www.vodafone.co.nz/myvodafone >>> >>> CAUTION: This correspondence is confidential and intended for the >> named recipient(s) only. >>> If you are not the named recipient and receive this correspondence in >> error, you must not copy, >>> distribute or take any action in reliance on it and you should delete >> it from your system and >>> notify the sender immediately. Thank you. >>> >>> Unless otherwise stated, any views or opinions expressed are solely >> those of the author and do >>> not represent those of Vodafone New Zealand Limited. >>> >>> Vodafone New Zealand Limited >>> 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 >>> Telephone + 64 9 355 2000 >>> Facsimile + 64 9 355 2001 >>> >>> > >>> >> >> >> >> -- >> Visit my website: http://onlinesid.com >> >> >> > ------------------------------------------------------------------------ > ----------------------- >> Have you seen our website?.... http://www.vodafone.co.nz >> >> Manage Your Account, check your Vodafone Mail and send web2TXT online: > http://www.vodafone.co.nz/myvodafone >> >> CAUTION: This correspondence is confidential and intended for the > named recipient(s) only. >> If you are not the named recipient and receive this correspondence in > error, you must not copy, >> distribute or take any action in reliance on it and you should delete > it from your system and >> notify the sender immediately. Thank you. >> >> Unless otherwise stated, any views or opinions expressed are solely > those of the author and do >> not represent those of Vodafone New Zealand Limited. >> >> Vodafone New Zealand Limited >> 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 >> Telephone + 64 9 355 2000 >> Facsimile + 64 9 355 2001 >> >> > >> > > > > -- > Visit my website: http://onlinesid.com > > > ----------------------------------------------------------------------------------------------- > Have you seen our website?.... http://www.vodafone.co.nz > > Manage Your Account, check your Vodafone Mail and send web2TXT online: > http://www.vodafone.co.nz/myvodafone > > CAUTION: This correspondence is confidential and intended for the named > recipient(s) only. > If you are not the named recipient and receive this correspondence in error, > you must not copy, > distribute or take any action in reliance on it and you should delete it from > your system and > notify the sender immediately. Thank you. > > Unless otherwise stated, any views or opinions expressed are solely those of > the author and do > not represent those of Vodafone New Zealand Limited. > > Vodafone New Zealand Limited > 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 > Telephone + 64 9 355 2000 > Facsimile + 64 9 355 2001 > > > > -- Visit my website: http://onlinesid.com --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [EMAIL PROTECTED] -~----------~----~----~----~------~----~------~--~---
