Assuming they are rational, and fairly competent there's a number of options.
Building from scratch shows either they are trying to squeeze as much performance as possible out of their hardware or they are using a distribution like Gentoo or LFS where that is the norm. It's possible that they don't know how to configure their server properly. I choose to pay $8/month for directadmin on my production server & other than easy management of users, one of the big reasons I have it is it does custom builds specifically designed to support web hosting. I'm not sure I'd want to be doing my own builds. If they are trying to squeeze as much performance as possible these days then either they live in a low labour cost area where hardware and/or electricity is relatively a lot more expensive or they are running very huge numbers of servers. The evasive answers suggest one of: * they are incompetent, * they know there are severe problems because of the way they designed their setup, * they are only interested in retaining customers who fit a narrow set of needs & your customer has just gone outside their parameters, or * they are so big they just don't care about their customers except in bulk ... ask me one day over coffee about my experiences when I hosted with Godaddy starting as an emergency measure when my hosting went west 48 hours before flying out of the country for a month's holiday in India. Word to the wise ... get fully set up on the new host with DNS switched over and resolving globally before telling them you are leaving. I've heard too many stories of smaller hosting companies pulling the switch as soon as the client gives notice of ending hosting rather than waiting until the end of the already paid period. Bruce On Sat, Mar 12, 2011 at 9:16 AM, Kent Parker <[email protected]> wrote: [Long tale of woe] -- Bruce Clement Home: http://www.clement.co.nz/ Twitter: http://twitter.com/Bruce_Clement Directory: http://www.searchme.co.nz/ "Before attempting to create something new, it is vital to have a good appreciation of everything that already exists in this field." Mikhail Kalashnikov -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
