Hello, I'm just curious if any other locations have this policy and how they
have handled it. We currently have the policy of not refunding the Lost
Materials processing fee when a lost and paid item is returned. Our thinking
is that the lost processing fee covers some of the costs of re-ordering and
processing a replacement item. So we don't want to refund it since we could
have already ordered a replacement copy.
We are on 2.8 and I cannot currently see that there are any preferences related
to not refunding the processing fee. So we have been handling it manually. I
don't see any future options that would allow this either.
I'm curious if this policy is unique to us? If it isn't, is anyone else
interested in having an option to not refund processing fees?
Lake Agassiz Regional Library - Moorhead MN larl.org
Josh Stompro | Office 218.233.3757 EXT-139
LARL IT Director | Cell 218.790.2110