-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Robert Osfield wrote: > Hi Art, > > I must admit I'm not familiar with the Ticket system. I use Tracs in > a very basic way. Perhaps it's time to learn... > > I am rather wary of using instigating a bug tracking system as > sometimes they can be misused for feature request, and can create a > barrier in direct communication.
The usual way to deal with this is that a bug tracker has categories and severities for "bugs". E.g Mandriva's Bugzilla has a severity "wishlist" for a new feature request - it makes it easy to track these as well and things will not fall through the cracks. They are not bugs in the original sense of the word, but the system works well for them too. Certainly beats keeping track of all that manually in some file, where noone else can see it or some kind of unstructured Wiki page. Regarding the direct communication - I do not see where the barrier could be. Just send an e-mail to the reporter. If you mean the discussion that can occur (and frequently does) under the individual items in the bug tracker instead on a mailing list, I think that is valuable info for whoever tries to fix the bug - everything is in one place. Mandriva usually does both - the bug gets described on Bugzilla, then people comment and discuss it on the list and additional info is added to the bug description, sometimes with links to the list archives when mails are referenced. That is why it is important to have a link between the bug tracker and a mailing list, where new bug reports are cc-d - so that people are kept aware of new things being reported without having to search for them. > I got burned by bug tracking > systems in the past, where is caused far more work than it helped so > have avoided them since. The Ticket system may well avoid the > pitfalls. I think it comes down to the way the tool is used - set some rules and policies (like with the patch submission protocol) and it will work. Regards, Jan -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mandriva - http://enigmail.mozdev.org iD8DBQFJfxisn11XseNj94gRAuTrAKDhvlda4MUAn6z81JfYqOkt5kOyiwCffjXI vc9M1M/aDfKfhZw+lJUngZk= =2VFX -----END PGP SIGNATURE----- _______________________________________________ osg-users mailing list osg-users@lists.openscenegraph.org http://lists.openscenegraph.org/listinfo.cgi/osg-users-openscenegraph.org
