Can't anyone help PLEASE ! I'm still getting the Forbidden page when trying to access .../otrs/installer.pl
what should be the httpd.conf file settings be if i use nobody as the User/Group, and that I have a <VirtualHost> already configured for the particular domain. The document root for this virtual domain is /home/wardmedi Now otrs is installed in /opt/otrs What is the proper settings to insert in the <Virtual Host> tag so that when accessing wardmedia.com/otrs and wardmedia.com/otrs-web, that it goes to the proper /opt/otrs... Here is a copy of the <Virtual Host> tag: <VirtualHost 66.98.173.189> ServerAlias www.wardmedia.com wardmedia.com # Added for OTRS Alias /otrs-web /opt/otrs/var/httpd/htdocs/ ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ # End of Addition ServerAdmin [EMAIL PROTECTED] DocumentRoot /home/wardmedi/public_html BytesLog domlogs/wardmedia.com-bytes_log ServerName www.wardmedia.com ScriptAlias /cgi-bin/ /home/wardmedi/public_html/cgi-bin/ <IfModule mod_php4.c> php_admin_value open_basedir "/home/wardmedi:/usr/lib/php:/usr/local/lib/php:/tmp" </IfModule> User wardmedi Group wardmedi CustomLog domlogs/wardmedia.com combined </VirtualHost> ----------------------> Nelson Pereira www.Ott-Motorcycles.ca ----- Original Message ----- From: "nelson pereira" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Sent: Wednesday, October 15, 2003 2:10 PM Subject: Re: [otrs] Permission problems > set to otrs:otrs and 755 > ----------------------> > Nelson Pereira > www.Ott-Motorcycles.ca > > > ----- Original Message ----- > From: "Covert, Jake" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> > Sent: Wednesday, October 15, 2003 1:42 PM > Subject: RE: [otrs] Permission problems > > > > What are the permissions on this file? > > > > -----Original Message----- > > From: nelson pereira [mailto:[EMAIL PROTECTED] > > Sent: Wednesday, October 15, 2003 1:38 PM > > To: User questions and discussions about OTRS. > > Subject: Re: [otrs] Permission problems > > > > > > Anyone? PLease ! > > > > I need to get this working, can't anyone help? > > ----------------------> > > Nelson Pereira > > www.Ott-Motorcycles.ca > > > > > > ----- Original Message ----- > > From: "nelson pereira" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Cc: <[EMAIL PROTECTED]> > > Sent: Wednesday, October 15, 2003 9:51 AM > > Subject: [otrs] Permission problems > > > > > > > Installed OTRS as per docs as root. > > > Needed modules are installed. > > > Created the user otrs with Primary group otrs and secondary nobody > > > (webserver user and group is nobody) Executed the line as root: > > > /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs nobody otrs nobody > > > output was : > > > SetPermissions.sh <$Revision: 1.18.2.1 $> - set OTRS file permissions > > > Copyright (c) 2002 Martin Edenhofer <[EMAIL PROTECTED]> > > > Setting file permissions... > > > chown -R 0:0 /opt/otrs > > > chown otrs:otrs /opt/otrs > > > chown otrs:otrs /opt/otrs/.fetchmailrc > > > chmod 0710 /opt/otrs/.fetchmailrc > > > chown otrs:otrs /opt/otrs/.procmailrc > > > chmod 0644 /opt/otrs/.procmailrc > > > chown otrs:otrs /opt/otrs/.mailfilter > > > chmod 0600 /opt/otrs/.mailfilter > > > chown -R otrs:nobody /opt/otrs/var/ > > > chown -R nobody:nobody /opt/otrs/var/sessions/ > > > touch && chown otrs:nobody /opt/otrs/var/log/TicketCounter.log > > > chmod -R 755 /opt/otrs/bin/ > > > (chown && chmod 700) otrs:0 /opt/otrs/bin/DeleteSessionIDs.pl > > > (chown && chmod 700) otrs:0 /opt/otrs/bin/UnlockTickets.pl > > > (chown && chmod 700) otrs:0 /opt/otrs/bin/otrs.getConfig > > > > > > When trying to login to http://www.myhost.com/otrs/installer.pl > > > > > > keep getting this error: > > > > > > Forbidden > > > You don't have permission to access /otrs/installer.pl on this server. > > > > > > What am I missing? I did exactly as per documentation and this will > > > not work! What are the permissions suppose to be on this file and > > > directory? Is'nt > > the > > > SetPermissions.pl > > > file suppose to set the permissions? > > > > > > PLEASE HELP ! > > > > > > ----------------------> > > > Nelson Pereira > > > www.Ott-Motorcycles.ca > > > > > > > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support oder Consulting f�r Ihr OTRS System? > > > => http://www.otrs.de/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > > http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
