I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id
in the body" message) and that is what Robert from OTRS team told me.
Maybe v2 will have more
Mark J. Nernberg wrote:
From: Daniel Balan <[EMAIL PROTECTED]>
Organization: BitDefender
Reply-To: "User questions and discussions about OTRS.org" <[email protected]>
Date: Fri, 22 Jul 2005 09:49:40 +0300
To: "User questions and discussions about OTRS.org" <[email protected]>
Subject: Re: [otrs] OTRS Variables.
here is the list (available for 1.3.x)
<OTRS_CUSTOMER_SUBJECT[20]> to get the first 20 character of the subject
<OTRS_CUSTOMER_EMAIL[5]> to get the first 5 lines of the email
<OTRS_CUSTOMER_FROM> to get the from line of the email
<OTRS_CUSTOMER_REALNAME> to get the realname of the sender (if given)
<OTRS_TICKET_NUMBER> to get the ticket number of the ticket
<OTRS_TICKET_ID> to get the ticket id of the ticket
I had thought there were more?
Mark J. Nernberg wrote:
Is there a list, somewhere of all of the variables which can be used in
responses (such as <OTRS_CUSTOMER_REALNAME>
I thought I had seen one somewhere, but for the life of me I can't find it!
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Daniel
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