Hi, That's for sure a thing that is missing in OTRS, for the customer's frontend point of view and notifications/answers sent to customers it would be a great improvement and quality value for OTRS to have HTML support possible. But maybe isn't it easy to implement it ?
BR, Laurent Le mardi 07 août 2007 à 10:29 +0300, BALAN, Daniel a écrit : > Hi Andy, > > > > Are you talking about 20k tickets/day? > > After all the technology should serve us and our customers so as long > as we need HTML in order to improve the service there should be a way > to overcome that “balloon”. > > > > Daniel > > > > > From:[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Monday, August 06, 2007 4:28 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] HTML In Email Response > > > > > > That’s a great way to baloon your storage! > > If you were like us and had 20,000+ tickets in your database then you > may not want that kind of overhead. > > My 2c, > > Andy > > > On 8/6/07 2:56 AM, "BALAN, Daniel" <[EMAIL PROTECTED]> wrote: > > Hi there, > > I am afraid you will have no luck. > I am interested in the HTML option but the OTRS guys said this will > not be available in 2.2. Maybe later. > Please let me know if you find another solution. > > Daniel > > > From:[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Sanson, Rick > Sent: Thursday, July 26, 2007 5:45 PM > To: otrs > Subject: [otrs] HTML In Email Response > > Hi! > > I am trying to find a way to add HTML into email responses/text entry > and also the ability to paste graphics into an email response or > note? > > Thank you! > > > > > ______________________________________________________________________ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
