Hi Justin, I think you should be able to customize/configure this through SysConfig Frontend::Agent::Ticket::MenuModulePre. It seems links appearing in QueueView for Tickets are defined there so maybe you will be able to add a new one like ##470 :) or even use an existing one such as Spam or Delete (unabled by default it seems).
Best regards, Laurent Le mardi 07 août 2007 à 15:01 +0100, [EMAIL PROTECTED] a écrit : > Hi All, > > Is there a quick and easy way of having the customer option on queueview > rather > than having to to go zoom first? > > Thanks > > Justin > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
