Hi Dan,
This did help me too. In case that anyone is interested. This is the code I had
to add between the config items
"Ticket::Frontend::PreMenuModule###300-Priority" and
"Ticket::Frontend::PreMenuModule###420-Note" in the file
Kernel/Config/Files/Ticket.xml:
<ConfigItem Name="Ticket::Frontend::PreMenuModule###400-Owner" Required="0"
Valid="1">
<Description Lang="en">Module to show owner link in menu.</Description>
<Description Lang="de">Link zu den Besitzereinstellungen eines Tickets
im Menü der Ticketansicht.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Ticket::MenuModulePre</SubGroup>
<Setting>
<Hash>
<Item
Key="Module">Kernel::Output::HTML::TicketMenuGeneric</Item>
<Item Key="Name">Owner</Item>
<Item Key="Description">Change the ticket owner!</Item>
<Item Key="Action">AgentTicketOwner</Item>
<Item
Key="Link">Action=AgentTicketOwner&TicketID=$QData{"TicketID"}</Item>
</Hash>
</Setting>
</ConfigItem>
Best regards,
Manuel
-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von [EMAIL
PROTECTED]
Gesendet: Dienstag, 7. August 2007 18:09
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] Customer Change Option without using Zoom
Hey Dan,
That's great - I've just made changes to our install to show customer and owner
in the queue view pages. Just saves a handy few seconds here and there! :)
Another un-related question, is, is there any way to assign tickets in bulk to a
agent rather as well as a queue? That would be a life saver too!
Thanks
Justin
Quoting Dan King <[EMAIL PROTECTED]>:
> Hi Justin,
>
>
>
> One option is the method Laurent mentions. Another method would be to add
> your own custom field in sysconfig instead of changing how one of the
> defaults works. Another option is to add a custom field in sysconfig under
> Frontend::Agent::Ticket::MenuModulePre. The code must be added in Ticket.xml
> under the Kernel/Config/Files directory.
>
>
>
> The second method allows you to create the functionality you need without
> removing any of the existing functionality that you may want for future
> needs.
>
>
>
> If you have any questions on the code to add in Ticket.xml just send me a
> personal email.
>
> Dan King
> Software Developer
> Canadian Resident Matching Service
> 613.237.0075 ext. 241
> (Toll free) 877.CARMS.42
> 171 Nepean Street, Suite 300
> Ottawa, ON, CAN K2P 0B4
> www.carms.ca <http://www.carms.ca>
>
>
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> ________________________________
>
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Laurent Minost
> Sent: August 7, 2007 10:45 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Customer Change Option without using Zoom
>
>
>
> Hi Justin,
>
> I think you should be able to customize/configure this through SysConfig
> Frontend::Agent::Ticket::MenuModulePre.
> It seems links appearing in QueueView for Tickets are defined there so maybe
> you will be able to add a new one like ##470 :) or even use an existing one
> such as Spam or Delete (unabled by default it seems).
>
> Best regards,
>
> Laurent
>
>
> Le mardi 07 août 2007 à 15:01 +0100, [EMAIL PROTECTED] a écrit :
>
>
> Hi All,
>
> Is there a quick and easy way of having the customer option on queueview
> rather
> than having to to go zoom first?
>
> Thanks
>
> Justin
>
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