Hey Dan, That's great - I've just made changes to our install to show customer and owner in the queue view pages. Just saves a handy few seconds here and there! :)
Another un-related question, is, is there any way to assign tickets in bulk to a agent rather as well as a queue? That would be a life saver too! Thanks Justin Quoting Dan King <[EMAIL PROTECTED]>: > Hi Justin, > > > > One option is the method Laurent mentions. Another method would be to add > your own custom field in sysconfig instead of changing how one of the > defaults works. Another option is to add a custom field in sysconfig under > Frontend::Agent::Ticket::MenuModulePre. The code must be added in Ticket.xml > under the Kernel/Config/Files directory. > > > > The second method allows you to create the functionality you need without > removing any of the existing functionality that you may want for future > needs. > > > > If you have any questions on the code to add in Ticket.xml just send me a > personal email. > > Dan King > Software Developer > Canadian Resident Matching Service > 613.237.0075 ext. 241 > (Toll free) 877.CARMS.42 > 171 Nepean Street, Suite 300 > Ottawa, ON, CAN K2P 0B4 > www.carms.ca <http://www.carms.ca> > > ------------------------------------------------------------------------------------ > > This e-mail message, including any attachments, is for the sole use of the > intended recipients and may contain confidential and or privileged > information. If you are not the intended recipient or this information has > been forwarded in error, please contact the sender by reply e-mail and > destroy copies of the original message. Ce message (incluant toute pièce > jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne > autorisée à le recevoir en son (leur) nom. Il pourrait contenir des > renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, > nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas > divulguer son contenu et de le supprimer de votre système. Merci. > > ________________________________ > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Laurent Minost > Sent: August 7, 2007 10:45 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Customer Change Option without using Zoom > > > > Hi Justin, > > I think you should be able to customize/configure this through SysConfig > Frontend::Agent::Ticket::MenuModulePre. > It seems links appearing in QueueView for Tickets are defined there so maybe > you will be able to add a new one like ##470 :) or even use an existing one > such as Spam or Delete (unabled by default it seems). > > Best regards, > > Laurent > > > Le mardi 07 août 2007 à 15:01 +0100, [EMAIL PROTECTED] a écrit : > > > Hi All, > > Is there a quick and easy way of having the customer option on queueview > rather > than having to to go zoom first? > > Thanks > > Justin > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
