Hi. I've searched through the documentation and tried out my luck with permissions but I'm stumped.
Scenario: We have some agents and a supervisor. We have a Helpdesk Queue and each agent has a sub-queue in that Queue as follows: Helpdesk - Adam's queue - Eve's queue Tickets arrive in the Helpdesk queue. The Supervisor assigns tickets to either Adam's or Eve's queue. Adam and Eve should not be able to reassign tickets to other queues. I have tried to use the permissions on the agents to do this. If I choose *anything* other than "rw", the agents can't even see any tickets and I can't assign ownership of tickets to the agents. If I give an agent "rw" then all other permissions automatically become invoked and they can move tickets to other queues which I don't want them to. What am I missing? -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
