Sorry, I posted directly to sender.
> -----Original Message----- > From: Lars Jørgensen > Sent: Wednesday, January 16, 2008 1:44 PM > To: '[EMAIL PROTECTED]' > Subject: RE: [otrs] Restrictive Permissions > > > > I would just solve this without setting up separate queues > for Adam > > and Eve. Why not just use one queue and let the supervisor assign > > tickets to either Adam of Eve? > > I have thought of that but I think the supervisor lacks the > visual status of who is doing what. > > By creating a sub-qeueue for each agent it is very easy to > see who has tickets, how many they have, get a nive view of > their workload and so on. > > Would this be just as easy if I only use a Helpdesk queue and > assign ownership of tickets? Would each agent easily be able > to view his own tickets? > > > -- > Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
