> If anybody's interested these are the ACLs I made in Config.pm:
And right after posting I realized a much nicer way of constructing the ACLs.
# nobody can move tickets by default.
$Self->{TicketAcl}->{'ACL-1'} = {
# match properties
Properties => {
},
# return possible options
Possible => {
Action => {
AgentTicketMove => 0,
},
},
};
# supervisors can move tickets.
$Self->{TicketAcl}->{'ACL-2'} = {
# match properties
Properties => {
User => {
Group_rw => ['supervisor'],
},
},
# return possible options
Possible => {
Action => {
AgentTicketMove => 1,
},
},
};
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