В сообщении от Wednesday 16 January 2008 19:47:22 Shawn Beasley написал(а):
> >> I have thought of that but I think the supervisor lacks the
> >> visual status of who is doing what.
> Have you looked at the SystemStatus module.
> ftp://ftp.otrs.org/pub/otrs/packages/SystemStatus-1.5.1.opm
> This is a monitoring tool that may help your supervisors monitor the
> workload.

I install Systemstatus module, but it show me only 
Free memory in MBytes (free -m)
Report process status (ps -ax | grep httpd)

and other OS information, but not about tickets.
via https://support.reg.ru/otrs/index.pl?Action=AdminSystemStatus

where i can find "who doing that" functionality?

Mike


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