> Yes. An agent can click 'Locked tickets' in the upper right to get a > list of the tickets he/she is working on. And if you enable > the Status > View module the supervisor can use that to get an overview of who is > working on what.
Great, this makes things more simple! I've invalidated all my sub-queues and enabled the status view. Now I'm also beginning to understand the concept of locked tickets :-) -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
