Very odd!
When I click on the "FAQ" button I get:
index.pl?Action=AgentFAQ&Subaction=Explorer&Nav=
When I pasted your URL in, suddenly I have the "Language" and "Category"
buttons!
Better yet, I logged out, logged back in, and clicked my FAQ button and
the "Language" and "Category" buttons are still there!
TOO WEIRD!
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
Poe Chen wrote:
index.pl?Action=AgentFAQ&Nav=Normal
And like you said, the Category link is:
index.pl?Action=AgentFAQ&Subaction=Category
Mine has two additional buttons than yours: Language and Category
Poe
On Tue, Apr 1, 2008 at 5:58 PM, Nick Bright <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
When performing administrative tasks for the FAQ, what is the URL in
your browser?
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
Poe Chen wrote:
> Do you see a Category button on the top when you login as admin and
> click on Admin->FAQ?
>
> That's how I create the Category in FAQ.
>
> Hope it helps.
>
>
> Poe
>
> On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright
<[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> <mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>> wrote:
>
> Thanks for the feedback, however I am logged in as a user in the
> faq_admin group that has all permissions.
>
> In an experement, I removed all permissions from the
faq_admin group
> from my user and tried to post another FAQ entry, and still
receive the
> error "Error: Need CategoryID!", indicating that the problem
is not
> permissions; but rather that no Category was selected.
>
> As I described in my OP, no category was selected, because
the category
> dropdown box is empty, and I cannot locate within OTRS any
place to add
> categories.
>
> So, my original question remains: Where do I add categories?
>
> ---
> - Nick Bright
> Network Administrator
> Terra World
> Tel 888-332-1616 x 315
> Fax 620-332-1201
>
>
> Poe Chen wrote:
> > Nick,
> >
> > You need to login as the user in "faq" or "faq_admin"
group to have
> > permission to add articles in the FAQ.
> >
> > That's how I get mine working....
> >
> > Hope it helps.
> >
> >
> > Poe
> >
> > It's pretty easy, just make sure that you have set the
permission
> >
> > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
> <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
<mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>
> > <mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
> <mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>>> wrote:
> >
> > Greetings,
> >
> > I've installed OTRS 2.2.5 recently, including the FAQ
> module. After
> > adding users to the "faq" and "faq_admin" groups, and
putting
> in my FAQ
> > information upon clicking submit, this error is generated:
> >
> > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1
> 13:46:22 2008
> >
> > Message: Need CategoryID!
> >
> > Traceback (2038):
> > Module: Kernel::Modules::AgentFAQ::Run (v1.11)
Line: 563
> > Module: Kernel::System::Web::InterfaceAgent::Run
(v1.23)
> Line: 670
> > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
> >
> > Indeed, the Category dropdown box is empty (no selectable
> options);
> > however I cannot locate anywhere within OTRS where I can
> create new
> > categories. Nor have I been able to locate in any OTRS
> documentation
> > where this function should even be located.
> >
> > So, my main question is this: Where am I supposed to
be able
> to go to
> > create categories?
> >
> > --
> > ---
> > - Nick Bright
> > Network Administrator
> > Terra World
> > Tel 888-332-1616 x 315
> > Fax 620-332-1201
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> >
> >
> >
>
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